Site Reliability Engineer

Infojini Inc; Mexico; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

Infojini Inc is expanding its Site Reliability Engineering team to ensure reliability, availability, and performance of production systems. You will be part of offshore SRE squads collaborating with US-based engineers to respond to incidents in real time and drive proactive reliability improvements across cloud platforms.

The role emphasizes real-time incident response, automation, and strong collaboration across engineering, product, and leadership to protect customer experience in a

Qualifications

• Strong incident management in production environments.
• Troubleshoot complex distributed systems under pressure.
• Experience with multi-cloud environments (AWS, GCP, Azure).
• Hands-on with Linux systems administration and networking fundamentals.
• Familiarity with CI/CD pipelines and DevOps practices.

Responsibilities

• Act as first responder to alerts and production incidents, assessing severity and initiating mitigation actions.
• Lead major incidents as Incident Commander, guiding bridge calls with clarity and urgency.
• Drive root cause analysis within 30 minutes for critical incidents when possible.
• Communicate across engineering, product, and leadership during high-pressure situations.
• Reduce toil by automating operational tasks and building tooling for incident response.

Skills

Incident management

Linux administration

AWS

GCP

Azure

Multi-cloud

CI/CD

GitHub/GitLab

Containerization

Networking

Databases

Java

Node.js

React

Load balancing

AI-assisted tooling

Job description

Working Hours: 5 PM to 1 AM EST (Mon – Fri)

About the Role & Team

We are expanding our Site Reliability Engineering (SRE) organization. This role is part of newly established offshore SRE teams that will work in close partnership with our US-based engineering teams to ensure the reliability, availability, and performance of critical production systems.

This is a high-impact, front-line operations role focused on real-time incident response, proactive prevention, and continuous automation. Every minute matters—our SREs act decisively to prevent service degradation and protect the customer experience.

What You’ll Do

• Act as the first responder to alerts and production incidents, rapidly assessing severity and initiating mitigation actions
• Serve as Incident Commander during major incidents, leading bridge calls with clarity and urgency
• Drive root cause isolation within 30 minutes for critical incidents whenever possible
• Communicate effectively across engineering, product, and leadership during high-pressure situations
• Maintain a strong presence on incident bridges—this role requires confidence, ownership, and clear decision-making

Proactive Reliability Engineering

• Identify patterns, trends, and signals to prevent incidents before they occur
• Continuously improve alert quality, reduce noise, and increase signal fidelity
• Partner with engineering teams to enhance system resilience and reliability

Automation & Toil Reduction

• Eliminate manual work by automating operational tasks, ticket handling, and repetitive workflows
• Build and improve tooling across incident response, observability, and operations
• Leverage AI-assisted development tools (e.g., Cursor, Claude) where they provide clear value

Platform & Systems Support

Troubleshoot across a hybrid ecosystem including:

• Cloud platforms (AWS, GCP, Azure)

Diagnose and resolve issues across:

• Networking (connectivity, latency, DB access interruptions)
• CDN and traffic management layers (Akamai, waiting rooms – plus)

Required Technical Skills & Experience

Core Engineering & Operations

• Strong experience in incident management and triage in production environments
• Proven ability to troubleshoot complex distributed systems under pressure
• Solid understanding of Linux systems administration (including performance, networking, NTP, etc.)
• Hands-on experience with AWS core services (S3, Lambda, Load Balancers, ECS, EC2)
• Familiarity with GCP and/or Azure environments
• Experience operating in multi-cloud and hybrid environments

Containers & Orchestration

• Understanding of containerized application architectures

DevOps & CI/CD

Strong knowledge of DevOps practices and CI/CD pipelines

Hands-on experience with:

• GitHub and/or GitLab

Working knowledge of:

• Java, Node.js, React-based applications

Understanding of database connectivity and dependencies across:

• Oracle, MariaDB, MSSQL (no DBA ownership, but strong troubleshooting awareness required)

Networking

Strong foundational knowledge of:

• Load balancing and network troubleshooting
• Diagnosing connectivity issues between services and databases

Preferred Qualifications

• Experience in large-scale enterprise (Fortune 500) environments supporting mission-critical applications
• Prior experience as an Incident Commander or similar leadership role during outages
• Familiarity with Akamai CDN and traffic management tools
• Experience in high-volume, high-availability production environments