Site Operations Lead: Team Performance & Service

IBEX Global Solutions (Philippines) Inc.; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking an Operations Manager to supervise non-exempt teams, assign work, monitor attendance, and support performance appraisals in line with policies and legal requirements.

You will lead team leaders, ensure optimal productivity and service levels, and maintain strong client relationships while driving continuous improvement across operations.

Qualifications

• Bachelor’s degree preferred.
• At least 2 years of experience as Operations/Program Manager.
• Ability to manage escalations and lead junior staff.
• Experience in call center or service industry is a plus.

Responsibilities

• Supervise day-to-day activities of non-exempt teams and monitor attendance.
• Supervise team leaders and representatives to meet client performance and quality goals.
• Maintain productive client relationships and ensure service levels are achieved.
• Develop team leads to drive top performance and staff staffing decisions.
• Monitor, analyze, and report data to improve call center performance.

Skills

Communication

Customer Service

Leadership

Time Management

Education

Bachelor's degree

Job description

IBEX Global Solutions (Philippines) Inc. is seeking an Operations Manager to supervise non-exempt teams, assign work, monitor attendance, and support performance appraisals in line with policies and legal requirements.

You will lead team leaders, ensure optimal productivity and service levels, and maintain strong client relationships while driving continuous improvement across operations.