Servicing Travel Advisor Manager II, Chase Travel

J.P. Morgan; Caloocan; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading financial services firm in Metro Manila is seeking a Servicing Travel Advisor Manager II to join their travel management team. You will leverage your experience to provide exceptional travel services, manage a team, and optimize travel technologies. Ideal candidates have over 3 years in travel service management and a strong background in client relations. This role promises dynamic challenges and opportunities for impact.

Qualifications

• 3+ years of experience in managing travel services.
• Experience managing teams of travel advisors.
• Advanced experience in client relationship management.

Responsibilities

• Coach and develop Chase Travel employees.
• Coordinate and optimize resources for service delivery.
• Utilize travel management technology tools for bookings.

Skills

Client relationship management

Team management

Analytical thinking

Effective communication

Tools

Travel management technology tools

Job description

Join us as crucial member of our travel management team, ensuring clients have exceptional travel experiences.

As a Servicing Travel Advisor Manager II in Chase Travel, you will be a key player on our travel management team, ensuring seamless travel experiences for our clients. Your role will involve leveraging your broad knowledge of travel management and your advanced understanding of client relationship management to anticipate and meet client needs. Coordinate resources, adhere to quality standards, and continuously improve our service delivery. Your attention to detail and capabilities with travel technologies will be crucial in managing complex travel bookings and resolving issues swiftly. Your ability to influence and communicate effectively will help you liaise across departments, manage a team, and ensure our travel services exceed client expectations.

Job responsibilities

• Coach and develop Chase Travel employees, helping them anticipate the travel needs of our clients and apply analytical thinking to solve problems and propel outcomes
• Coordinate and optimize resources to ensure the consistent and satisfactory delivery of travel services to clients, adhering to quality standards and implementing continuous improvement measures
• Utilize travel management technology tools to manage complex travel bookings, resolving any issues to ensure seamless client experiences
• Communicate effectively and collaborate across teams, delivering clear and compelling messages in a timely manner, and adjusting communications as appropriate for tone and audience

Required qualifications, capabilities, and skills

• 3+ years of experience in managing travel services, with a focus on coordinating resources and improving service delivery
• Demonstrated experience managing teams of travel advisors and support staff with an ability to motivate employees to provide exceptional service
• Advanced experience in client relationship management, with a proven track record of anticipating and meeting client needs in a travel management context
• Proven ability to analyze and evaluate complex travel situations, using judgment to make decisions consistent with facts and associated risk
• Sophisticated written and verbal communication, with experience in delivering clear and compelling messages to clients and internal teams