ServiceNow CRM/CSM/FSM | Permanent Work From Home | 200K Sign-On Bonus!

ATOS Information Technology Inc.; Taguig; Remote; PHP 1,000,000 - 1,500,000; Full time

Job summary

ATOS Information Technology Inc. seeks a ServiceNow Developer - CRM, AI & Intelligent Workflow Automation to design, configure, and develop advanced CRM/CSM/FSM solutions on the ServiceNow platform. You will work with global teams and translate high-level architecture into robust, scalable implementations.

Responsibilities include hands-on development and leveraging AI-driven automation, such as Now Assist, to transform customer operations and digital workflows within a collaborative environment.

Qualifications

• 5+ years of overall ServiceNow experience.
• 2-3 years in CRM, CSM, or FSM.
• Hands-on ServiceNow Developer/Engineer profile.
• Strong practical knowledge of the CRM/CSM/FSM module.
• Ability to work with solution architects and translate architecture into design/development.
• Some knowledge of ServiceNow AI / Now Assist.
• Strong English communication skills for collaboration with global teams and clients.

Skills

ServiceNow

CRM/CSM/FSM

Solution design

English communication

Architect collaboration

Education

CSA Certification

Tools

Now Assist

Job description

About the role

As a ServiceNow Developer - CRM, AI & Intelligent Workflow Automation, you will design, configure, and develop advanced solutions on the ServiceNow platform with a strong focus on Customer Service Management (CSM), CRM workflows, AI-driven automation, customer operations, and digital workflow transformation.

Must-have / Screening Criteria

• 5+ years of overall ServiceNow experience
• 2-3 years of hands-on experience in at least one of CRM, CSM, or FSM
• Hands-on ServiceNow Developer/Engineer profile, rather than primarily a consultant
• Strong practical knowledge of the selected CRM/CSM/FSM module; general exposure alone is not sufficient
• Ability to work with solution architects and translate high-level architecture into solution design and development
• Some knowledge or experience with ServiceNow AI / Now Assist; expert-level knowledge is not required
• Strong English communication skills for collaboration with global teams and clients

Near-fit / Acceptable Gaps

• Experience in only one of CRM, CSM, or FSM is acceptable; two or three modules are not mandatory
• Candidate does not need to be a Solution Architect, provided they can collaborate effectively with architects and contribute to solution design/development
• ServiceNow AI / Now Assist expertise can be further developed on the job
• Module-specific certifications are not mandatory (only minimum Certification is CSA)

Preferred / Good-to-have

• Hands-on experience across two or more of CRM, CSM, and FSM
• Relevant ServiceNow certifications
• Stronger ServiceNow AI / Now Assist experience