ServiceNow Administrator - Operational Capability

vCustomer Philippines, Inc.; Makati; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

A leading IT services company in Makati is seeking a ServiceNow Administrator to manage user accounts and ServiceNow modules in a hybrid work setup. The ideal candidate will have at least 5 years of experience, proficiency in JavaScript, and a strong understanding of ITIL processes. Join a team that prioritizes growth and inclusion, and enjoy a role that makes a difference for customers worldwide.

Benefits

Health coverage

Growth opportunities

Inclusive working environment

Qualifications

• Minimum of 5 years of ServiceNow administration experience.
• Skilled in scripting, preferably JavaScript.
• Solid understanding of ITIL processes and CMDB.

Responsibilities

• Manage user accounts, roles, and access controls.
• Configure ServiceNow modules and maintain the Service Catalog.
• Provide technical support to end-users and resolve issues.
• Document configurations, workflows, and procedures.

Skills

ServiceNow administration experience

JavaScript proficiency

ServiceNow platform administration knowledge

REST/SOAP API integration

ITIL process understanding

Expertise in ITSM modules

Data modeling skills

Cloud infrastructure understanding

Job description

We’re Hiring: ServiceNow Administrator – Operational Capability

Work Where People Matter

At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

Why You’ll Love It Here

• Growth you can see – promotions and career paths await
• Learning that sticks – trainings to sharpen your skills
• A workplace that cares – inclusive, supportive, and people-first
• Health coverage you can count on
• Rewards when you refer friends to join the team

Your Day-to-Day

• Manage user accounts, roles, and access controls
• Configure ServiceNow modules (Incident, Problem, Change, Request, CMDB, Knowledge, etc.)
• Maintain the Service Catalog, workflows, and approvals
• Monitor system performance and troubleshoot issues
• Create and manage forms, fields, tables, and UI
• Develop and maintain business rules, client scripts, and notifications
• Configure integrations with other enterprise systems
• Support upgrades, patches, and new releases
• Maintain CMDB accuracy and integrity
• Perform data imports, exports, and cleansing
• Ensure compliance with ITIL processes and organizational standards
• Provide technical support to end-users and resolve ServiceNow-related issues
• Document configurations, workflows, and procedures
• Train users and create knowledge articles
• Identify opportunities to optimize ITSM processes
• Stay updated on ServiceNow best practices and new features
• Collaborate with developers and business analysts to enhance platform capabilities

What We’re Looking For

• Minimum of 5 years of ServiceNow administration experience
• Proficiency in scripting, preferably JavaScript and Flow Designer (skilled level)
• Strong knowledge of ServiceNow platform administration (advanced level)
• Familiarity with integrations using REST/SOAP APIs
• Solid understanding of ITIL processes
• Hands-on expertise in ITSM modules and CMDB
• Skilled in data modeling, particularly within the CSDM framework
• Fundamental knowledge of cloud infrastructure, including SAML & SSO, account management, and core cloud resources (compute, network, storage)

Work Setup

Location: Makati, hybrid setup (2 days work from office)

Shift: Dayshift, Monday to Friday

About Tech Mahindra Philippines

We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork.

Your Next Move

If you’re ready for a role where you can grow, make a difference, and enjoy the ride — we’d love to meet you. Apply today and let’s get started.