Service Product and Solutions Manager
Vertiv Co
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Job summary
Vertiv is seeking a Service Product & Solutions Manager to bridge the global service product strategy with regional market execution across our full service portfolio — lifecycle, projects and digital services — for all product lines: Thermal, Power, IT Systems, and Infrastructure Solutions.
You will serve as the regional voice through every stage of the Offering Lifecycle, validating, adapting, and launching new service offerings via our NPDI process.
Qualifications
- Bachelor's degree in engineering, business or related field.
- 7–10 years in service product management, service operations or technical services.
- Experience with NPDI/phase-gate processes.
- Knowledge of service pricing and commercial models.
- Cross-functional collaboration across Sales, Operations, Engineering and Field Services.
- Strong project management and scaling of service functions.
Responsibilities
- Service Offering Deployment & NPDI.
- Act as regional Services representative in NPDI project teams (Gate Reviews G1–G7).
- Validate global service offerings for regional market fit.
- Develop and execute regional deployment plans aligned with NPDI milestones.
- Ensure training, spare parts, tooling and pricing before Gate 5 & 6.
- Align service launch plans with regional revenue targets.
- Coordinate cross-functionally with Sales, Operations, Engineering and L&D.
- Track deployment status via Smartsheet, SAP and CRM tools.
Education
Tools
Job description
Vertiv is seeking a Service Product & Solutions Manager to bridge the global service product strategy with regional market execution across our full service portfolio — lifecycle, projects and digital services — for all product lines: Thermal, Power, IT Systems, and Infrastructure Solutions. You will serve as the regional voice through every stage of the Offering Lifecycle, validating, adapting, and launching new service offerings via our NPDI process. Starting as an individual contributor, you will grow this function into a specialist team, reporting directly to the Regional Service Product Sr. Manager — playing a critical role in Vertiv's regional service revenue growth.
Vertiv is seeking a Service Product & Solutions Manager to bridge the global service product strategy with regional market execution across our full service portfolio — lifecycle, projects and digital services — for all product lines: Thermal, Power, IT Systems, and Infrastructure Solutions. You will serve as the regional voice through every stage of the Offering Lifecycle, validating, adapting, and launching new service offerings via our NPDI process. Starting as an individual contributor, you will grow this function into a specialist team, reporting directly to the Regional Service Product Sr. Manager — playing a critical role in Vertiv's regional service revenue growth.
- Service Offering Deployment & NPDI
- Act as regional Services representative in NPDI project teams (Gate Reviews G1–G7)
- Validate global service offerings for regional market fit (Thermal, Power, Digital, IT)
- Develop and execute regional deployment plans aligned with NPDI gate milestones
- Ensure training, spare parts, tooling & pricing are complete ahead of Gate 5 & 6
- Align service launch plans with regional revenue targets and growth strategies
- Coordinate cross-functionally with Sales, Operations, Engineering and L&D
- Track and report deployment status via Smartsheet, SAP and CRM tools
- Build the regional service product management function from the ground up
- Identify resourcing needs and build the business case for specialist hires
- Recruit, onboard and mentor product specialists; define team ways of working
- Represent regional customer requirements and competitive landscape in service development
- Identify regulatory, logistical, workforce and channel partner readiness gaps
- Consolidate voice-of-customer inputs to inform tailored offerings across the portfolio
- Assess readiness across commissioning, warranty, PM, AMC and EOL
- Support development of service price books and commercial models
- Provide post-launch performance feedback for continuous improvement
- Serve as primary regional liaison between global Service Offering and regional leadership
- Prepare and present service readiness assessments and deployment status reports
- Deliver market feedback summaries to senior stakeholders
- Bachelor's degree in engineering, Business or a related field
- 7–10 years in service product management, service operations or technical services
- Broad product knowledge across at least two of: Thermal, Power (UPS/switchgear), Digital Services, or IT Systems
- Demonstrated experience with phase-gate / NPDI processes
- Strong understanding of lifecycle and project services
- Experience with service pricing, commercial models and price book development
- Proven cross-functional collaboration across Sales, Engineering, Operations and Field Services
- Strong project management skills; track record building or scaling service functions
- Experience with Vertiv or a comparable OEM service organization
- Regional service deployment experience
- People management experience with demonstrated success developing technical talent
- Proficiency with Smartsheet, SAP and CRM / service management tools
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 50% of working time; and extend hands and arms in any direction.
50%-75% (regional travel required to engage with market units, field teams and customers)
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
- Own It
- Think Big and Execute
- Act With Urgency
- Own It
- Drive Continuous Improvement
- Promote Transparent and Open Communication
- Learn and Seek Out Development
- Foster a Customer-First Mindset
- Lead by Example
At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer.
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com.
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