Service Now AI Engineering Manager (m/f/d)

JT International (Philippines), Inc.; Philippines; Híbrido; PHP 5.184.000 - 8.424.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical care

Life insurance

Pension and savings programs

JTI Family Leave Benefit

Multisport card

Training programs and certifications

Flexible work arrangements

Descripción de la vacante

JTI GBS Poland sp. z o.o. is seeking an AI Engineering Manager to lead AI-enabled ServiceNow initiatives. You will drive design, development and governance, mentor teams, and promote best practices across delivery centers.

The role emphasizes AI-driven improvements, collaboration, and scalable engineering methods in a multinational environment with flexible work arrangements.

Formación

• Minimum 5 years on the ServiceNow platform in solution design, development, platform engineering or architecture roles.
• Hands-on experience with ServiceNow Now Assist, including creating skills, agents and agentic workflows.
• Hands-on experience with ServiceNow Build Agent and IDE developments.
• Knowledge of GitHub and Git-based development.
• Experience defining and implementing development standards, governance frameworks, reusable assets, developer guidelines and best practices.
• Strong understanding of CI/CD and DevOps practices.
• Expert knowledge of development on the ServiceNow platform.
• Ability to apply modern engineering practices across design, coding, testing, deployment and operations.

Responsabilidades

• Deliver high-quality ServiceNow solutions by applying and promoting AI-enabled engineering practices throughout the application lifecycle.
• Use ServiceNow AI capabilities to improve productivity, quality, security, scalability and cost-efficiency.
• Identify and implement improvements to engineering practices, tools and workflows through responsible AI adoption.
• Contribute to the development and communication of reusable standards, guidelines and best practices across ServiceNow Delivery Center teams.
• Act as an AI champion by supporting and mentoring team members in adopting new technologies and AI-driven ways of working.
• Monitor AI engineering trends, lead responsible experimentation and translate learnings into practical, reusable practices.
• Lead AI-related innovation topics and cross-functional task forces.
• Contribute to KPIs and measurement frameworks covering AI adoption, productivity, engineering quality and business value.

Conocimientos

ServiceNow expertise

AI engineering

CI/CD practices

GitHub workflows

IDE development

SDK experience

English proficiency

Leadership / mentoring

Stakeholder communication

Herramientas

ServiceNow Now Assist

ServiceNow Build Agent

Visual Studio Code

GitHub Copilot

GitHub

Descripción del empleo

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be

Learn more:

• local applicants welcome
• Location: Warsaw
• Role: permanent
• ServiceNow AI Engineering Manager (m/f/d)

Position:

As the AI Engineering Manager, you will:

• . Deliver high-quality ServiceNow solutions by applying and promoting Artificial Intelligence (AI)-enabled engineering practices throughout the application lifecycle
• . Use ServiceNow Artificial Intelligence (AI) capabilities to improve productivity, quality, security, scalability and cost-efficiency
• . Identify and implement improvements to engineering practices, tools and workflows through responsible Artificial Intelligence (AI) adoption
• . Contribute to the development and communication of reusable standards, guidelines and best practices across ServiceNow Delivery Center teams
• . Act as an Artificial Intelligence (AI) champion by supporting and mentoring team members in adopting new technologies and AI-driven ways of working
• . Monitor Artificial Intelligence (AI) engineering trends, lead responsible experimentation and translate learnings into practical, reusable practices
• . Lead Artificial Intelligence (AI)-related innovation topics and cross-functional task forces
• . Contribute to key performance indicators and measurement frameworks covering Artificial Intelligence (AI) adoption, productivity, engineering quality, delivery acceleration and business value

Requirements:

• . At least five years of experience working with the ServiceNow platform in solution design, development, platform engineering or architecture roles
• . Strong hands-on experience with ServiceNow Now Assist, including creating skills, agents and agentic workflows
• . Hands-on experience with ServiceNow Build Agent and Integrated Development Environment (IDE) developments
• . Knowledge of GitHub and Git-based development
• . Experience defining and implementing development standards, governance frameworks, reusable assets, developer guidelines and best practices
• . Strong understanding of Continuous Integration and Continuous Delivery (CI/CD) and Development and Operations (DevOps) practices
• . Expert knowledge of development on the ServiceNow platform
• . Ability to apply modern engineering practices across design, coding, testing, deployment and operations. Curiosity, proactivity, adaptability and motivation to work with rapidly evolving technologies
• . Strong collaboration and communication skills, including the ability to influence without formal authority
• . Detail-oriented and quality-focused approach
• . Ability to work independently with minimal supervision while maintaining productivity and accountability
• . Fluent written and spoken English
• . Experience with the ServiceNow Software Development Kit (SDK), Visual Studio Code, GitHub Copilot or prompt engineering is an advantage
• . Managerial or team leadership experience is an advantage

What to expect:

• . Competitive pay and attractive annual bonus
• . On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them
• . Promoting from within culture
• . Freedom with responsibility, as we trust your competencies and your ability to manage your time and scope of work
• . Lot of flexibility in terms of work arrangements, including working from the office or from home
• . Private medical care with various options to choose from and life insurance
• . Employee pension and savings programs
• . JTI Family Leave Benefit, including extended paid paternity leave and fully paid maternity leave
• . Multisport cards
• . Wide variety of training, webinars and professional courses on our e-learning platforms, including sponsored certification programs for employees fulfilling the admission criteria
• . Modern office with traditions at Art Norblin Factory, in a convenient location and equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
• . Working in a diverse and inclusive organization of over 40 different nationalities

Are you ready to join us Build your success story at JTI.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data