Service Desk Analyst

Autodata Solutions, Inc.; Philippines; Hybrid; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Job summary

MicroSourcing is hiring an IT Service Desk Analyst for a hybrid role in Eastwood, Quezon City (Night Shift). You will provide first-line support to internal users via phone, email, and chat, resolve common hardware/software issues, and escalate complex incidents to specialist teams.

You’ll document incidents, assist with onboarding, and contribute to IT projects. The position requires prior IT support experience, Windows OS and Office proficiency, basic networking knowledge, strong

Qualifications

• Previous experience in an IT Support, Service Desk, or Help Desk environment.
• Working knowledge of Windows OS, Microsoft Office Suite, and common enterprise applications.
• Basic understanding of networking concepts and troubleshooting methodologies.
• Strong communication, customer service, and interpersonal skills.
• Excellent problem-solving skills with the ability to work independently and manage multiple support requests.

Responsibilities

• Provide first-line technical support to internal users through phone, email, and chat.
• Diagnose and resolve hardware, software, operating system, and basic network-related issues.
• Escalate complex technical incidents to the appropriate support teams while ensuring timely follow-up.
• Document, update, and maintain accurate incident records within the IT ticketing system.
• Support user onboarding by setting up devices, accounts, and system access while assisting with IT projects and initiatives as needed.

Skills

Windows OS

Microsoft Office

Networking basics

Communication

Problem solving

Education

CompTIA A+

ITIL Foundation

Microsoft Certified Professional (MCP)

Tools

Ticketing systems

Job description

Discover your 100% YOU with MicroSourcing!

Position:Service Desk Analyst
Location: Eastwood, Quezon City
Work setup & shift: Hybrid | Night Shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As an IT Service Desk Analyst, you will:

• Provide first-line technical support to internal users through phone, email, and chat.
• Diagnose and resolve hardware, software, operating system, and basic network-related issues.
• Escalate complex technical incidents to the appropriate support teams while ensuring timely follow-up.
• Document, update, and maintain accurate incident records within the IT ticketing system.
• Support user onboarding by setting up devices, accounts, and system access while assisting with IT projects and initiatives as needed.

What You Need

Non-negotiables

• Previous experience in an IT Support, Service Desk, or Help Desk environment.
• Working knowledge of Windows OS, Microsoft Office Suite, and common enterprise applications.
• Basic understanding of networking concepts and troubleshooting methodologies.
• Strong communication, customer service, and interpersonal skills.
• Excellent problem-solving skills with the ability to work independently and manage multiple support requests.

Preferred skills/expertise

• Experience using IT service management or ticketing systems.
• Exposure to cloud-based platforms and business applications.
• Experience supporting user onboarding, account provisioning, and device configuration.
• Knowledge of IT service management best practices.
• Professional certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Professional (MCP) are highly regarded.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan—it's our commitment. Our way of life. Here, we don't just accept your unique authentic self—we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply.