Service Architect

Trends Group Inc.; Makati; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Trends Group Inc. is seeking a Service Architect to design and govern managed service solutions across MSP offerings in the Philippines. You will bridge customers, Sales, and Operations to deliver scalable, compliant services aligned with ITIL and regulatory requirements.

Responsibilities include creating end-to-end architectures for Security, Infrastructure and Consulting services, supporting pre-sales, ensuring smooth transitions, and driving standardization across the portfolio.

Qualifications

• Design end-to-end service architectures for MSP offerings.
• Translate customer needs into scalable service solutions.
• Lead cross-functional teams and stakeholder alignment.
• Familiarity with ITIL, ITSM and security monitoring standards.

Responsibilities

• Design end-to-end service architectures for Managed Security, Infrastructure, and Consulting Services.
• Translate customer and market requirements into viable, scalable service solutions.
• Support pre-sales activities, including client presentations, discovery sessions, and RFP/RFI responses.
• Ensure smooth service transition, onboarding, and operational readiness.
• Drive standardization, innovation, and continuous improvement across services.
• Ensure compliance with security standards, SLAs/OLAs, and contractual obligations.

Skills

Service design

Communication

Leadership

Cross-functional collaboration

Education

Bachelor's degree in IT, Engineering, or related field

Tools

ITSM

SIEM

SOAR

XDR

Monitoring platforms

Cloud monitoring

Job description

Job Description:

The Service Architect designs, defines, and governs managed and consulting service solutions across the MSP portfolio, ensuring alignment with ITIL best practices, business goals, and regulatory requirements. The role bridges customers, Sales, and Operations to deliver scalable, operationally sound, and value-driven services.

Key Responsibilities

• Design end-to-end service architectures for Managed Security, Infrastructure, and Consulting Services.
• Translate customer and market requirements into viable, scalable service solutions.
• Support pre-sales activities, including client presentations, discovery sessions, and RFP/RFI responses.
• Ensure smooth service transition, onboarding, and operational readiness.
• Drive standardization, innovation, and continuous improvement across services.
• Ensure compliance with security standards, SLAs/OLAs, and contractual obligations.

Qualifications

• Bachelor's degree in IT, Engineering, or related field.
• 7-10 years' experience in service design, solution architecture, or MSP consulting.
• Strong background in managed services (Security, Infrastructure, Cloud, Applications).
• Experience with ITSM, SIEM, SOAR, XDR, and monitoring platforms.
• Preferred certifications: ITIL v4, Cloud Architect, Security (CISSP/CISM), TOGAF, Agile/Dev Ops.

Core Skills

• Service and solution design
• Strong communication and stakeholder management
• Leadership and cross-functional collaboration