Service Advisor - 2 Years Exp in Automotive - Bulakan, Bulacan

Dempsey Resource Management Inc.; Bulacan; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading automotive service provider in Bulacan, Philippines is seeking a dedicated customer service representative to greet clients, assess service needs, and manage service orders. The ideal candidate should possess strong communication skills, a customer-focused attitude, and a valid driver's license. This role involves multitasking in a fast-paced environment with responsibilities including customer follow-ups and complaint resolution.

Qualifications

• Previous experience in automotive service or customer service.
• Strong knowledge of automotive systems and repair processes.
• Valid driver's license and clean driving record.

Responsibilities

• Greet customers and assess their service needs.
• Create detailed service orders and repair estimates.
• Handle customer complaints and resolve issues promptly.

Skills

Strong communication skills

Problem-solving skills

Customer-focused attitude

Time management skills

Education

High school diploma or equivalent

Associate degree preferred

Tools

Service management software

Job description

Qualifications

• High school diploma or equivalent; associate degree preferred
• Previous experience in automotive service or customer service
• Strong knowledge of automotive systems and repair processes
• Excellent communication and interpersonal skills
• Ability to multitask and manage time effectively
• Proficiency with service management software and tools
• Strong problem-solving and organizational skills
• Customer-focused attitude with a professional demeanor
• Valid driver’s license and clean driving record
• Ability to work flexible hours, including weekends

Responsibilities

• Greet customers and assess their service needs
• Create detailed service orders and repair estimates
• Communicate with technicians to determine repair timelines
• Explain recommended services and costs to customers
• Follow up with customers regarding service status and completion
• Ensure all repairs are completed to company and safety standards
• Maintain accurate records of services and transactions
• Handle customer complaints and resolve issues promptly
• Promote additional services and maintenance packages
• Coordinate with parts department for necessary components