Senior Tech Support Analyst - Automation & Impact

UnitedHealth Group; Muntinlupa; On-site; Confidential; Full time

Job summary

UnitedHealth Group is seeking an experienced support professional to join our global Optum team in the Philippines. You will troubleshoot customer inquiries, apply automation to improve efficiency, and translate technical concepts for non-technical users.

This role emphasizes continuous learning, collaboration, and delivering reliable service in a fast-paced environment. The position focuses on service desk support with opportunities to contribute to new technologies and process improvements,

Qualifications

• Minimum undergraduate degree or equivalent experience.
• 5+ years in a Customer Service/IT Service Desk role.
• Experience driving automation and process improvements.

Responsibilities

• Identify knowledge documents and support materials for issue resolution.
• Troubleshoot issues and apply technical knowledge to improve service.
• Assist customers by translating complex terms into clear guidance.

Skills

Customer Service

IT Service Desk

Automation

Security issues

Education

Undergraduate degree

Tools

ITSM tools

Job description

UnitedHealth Group is seeking an experienced support professional to join our global Optum team in the Philippines. You will troubleshoot customer inquiries, apply automation to improve efficiency, and translate technical concepts for non-technical users.

This role emphasizes continuous learning, collaboration, and delivering reliable service in a fast-paced environment. The position focuses on service desk support with opportunities to contribute to new technologies and process improvements,