Senior Support Specialist

Manulife group; Quezon City; Sur place; PHP 1 200 000 - 1 600 000; Plein temps

Avantages offerts par ce poste

Flexible environment

Inclusive workplace policies

Résumé du poste

Manulife is seeking a Senior Support Specialist in Global Archer Services to support Global Risk within the GRIT function. You will leverage Power BI, Power Automate, and Archer administration to enhance governance and automate processes across teams.

Responsibilities include documenting business processes, building dashboards, conducting UAT/Prod testing, and enabling AI-driven improvements with risk-focused controls. An Equal Opportunity Employer, Manulife values inclusion and growth.

Qualifications

• 4+ years of experience in operational risk, risk management, or related governance functions.
• Strong understanding of OSFI E-21 BCM and its connections to crisis management, incident management, disaster recovery, and third-party risk management.
• Hands-on RSA Archer administration, including user access management, UAT/production testing, and data quality monitoring.
• Proficiency in Power BI for dashboards, reporting, and analytics.
• Proficiency in Power Automate for workflow automation and process improvement.
• Strong documentation skills using Visio and other tools.
• Experience documenting processes, workflows, controls, SOPs, and flowcharts.
• Ability to identify and implement AI-driven improvements in processes.

Responsabilités

• Lead documentation of business processes with clarity and precision.
• Create dashboards in Power BI and utilize Power Automate to enhance solutions.
• Use Visio to develop flow charts representing processes and controls across teams.
• Provide Archer admin support, conduct UAT and production testing, and manage access security.
• Assist in reengineering processes through automation and AI-driven improvements.

Connaissances

Operational risk management

Risk assessment

Stakeholder management

Documentation

Analytical mindset

Communication skills

Outils

Power BI

Power Automate

RSA Archer Administration

Visio

Description du poste

Join our dynamic team as a Senior Support Specialist in Global Archer Services, where you will have the opportunity to leverage your expertise in Power BI and Power Automate, business process documentation, Archer Support and process automation. This role is pivotal in supporting Global Risk within the Global Risk Intelligence and Technology (GRIT) function.

Position Responsibilities:

• Business Process Documentation: Lead the documentation of business processes, ensuring clarity and precision in capturing workflows and procedures.
• Dashboards and Power Automate: Create dashboard in Power BI and utilize Power Automate to enhance and develop application solutions.
• Flow Chart Documentation: Utilize Visio to create detailed flow charts that visually represent processes and controls, enhancing understanding and communication
• across teams.
• Archer Support: Provide admin support to end-users, conduct UAT/Prod Testing, manage Archer Access Security
• Process Automation: Help reengineer existing processes through automation and AI.

Required Qualifications:

• 4-6+ years' experience in Operational Risk, Business Continuity, Risk Management, Controls, Audit, or related governance functions.
• Strong understanding of OSFI E-21 / Business Continuity Management (BCM), including connections to: Crisis Management, Incident Management, Disaster Recovery, and/or Third-Party Risk Management
• Hands-on experience with RSA Archer administration and support, including user access/security management, UAT and production testing, and data quality monitoring
• Proficiency in Power BI (dashboards, reporting, analytics).
• Proficiency in Power Automate (workflow automation and process improvement).
• Strong process documentation skills using Visio and other documentation tools.
• Experience documenting business processes, workflows, controls, standard operating procedures, and flowcharts
• Ability to identify and implement process automation and AI-driven improvements.
• Strong analytical mindset with emphasis on risk assessment, controls evaluation, and root-cause analysis
• Knowledge of financial services and insurance operations.
• Excellent written and verbal communication skills.
• Ability to influence stakeholders and build relationships across teams.
• High attention to detail and ability to work independently with minimal supervision.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

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We're committed to creating a workplace where employees feel empowered to grow the career they want.

Shouldn't there be more to a workplace than work? We think so. That's why we offer a range of benefits to help you grow both personally and professionally.

Inclusion We believe that embracing inclusion is the key to creating a stronger, more resilient organization. It's not just a value - it's a strategic advantage that sets us apart.