Senior Staff Software Engineer, Creator Studio Support

Google Inc.; Hinoba-an; On-site; PHP 2,200,000 - 3,600,000; Full time

Job summary

Google is hiring a Senior Staff Software Engineer for Creator Studio Support to lead architectural decisions and deliver AI-powered troubleshooting experiences. You will leverage data to improve assistive interactions across YouTube products and shape interoperability with internal and external tools.

You will work with Studio UTLs and YouTube ATLs to evolve infrastructure, and you will influence across multiple teams while maintaining high quality software delivery.

Qualifications

• 8 years of software development experience in one or more programming languages and data structures/algorithms.
• 3 years of experience testing, maintaining, or launching software products; 1 year of experience with software design and architecture.

Responsibilities

• Design technical architecture powering AI-powered troubleshooting partner.
• Use YouTube's support, policy and troubleshooting data to improve quality of assistive experiences.
• Define entity schema for the whole support lifecycle and interfaces for interoperability with 1P and 3P tools.
• Identify and set up an approach to quality measurement and improvement.
• Collaborate with Studio UTLs and YouTube ATLs to evolve Studio and YouTube infrastructure.

Skills

Gen AI experience

Quality measurement

Cross-team collaboration

IC contributions at L7

Influencing stakeholders

Education

Bachelor's degree or equivalent

Job description

Senior Staff Software Engineer, Creator Studio Support

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Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders;deep expertise in domain.

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info_outline X In most instances, this position requires in-person interviews as part of the hiring process.

Bachelor's degree or equivalent practical experience.

• 8 years of experience with software development in one or more programming languages, and with data structures and algorithms.
• 3 years of experience testing, maintaining, or launching software products, and 1 year of experience with software design and architecture.

Preferred qualifications:

• Experience with applied Gen AI in consumer applications at scale.
• Experience with quality measurement and improvement for AI-powered products.
• Experience working as a UTL and influencing across multiple teams.
• Track record of IC contributions at L7.
• Understanding of AI technologies at Google.
• Good teamwork and communication skills.

About the job

The Consumer Experience Operations organization collaborates with cross-functional teams, including Product, Engineering, Vendor Operations, Marketing, Data Science and Legal, to identify and address user pain points and improve the overall support experience. Our team is tasked with developing innovative and user-centric support solutions that address the evolving needs of YouTube's user base — across NFL Sunday Ticket, YouTube TV, and YouTube Music and Premium, as well as Shopping and Fan Funding — with the goal of delivering an exceptional experience while increasing growth and retention. We drive the implementation of self-service tools and automated support workflows, and we equip support agents with the knowledge, tools and skills to provide high quality service.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

About the job

The Consumer Experience Operations organization collaborates with cross-functional teams, including Product, Engineering, Vendor Operations, Marketing, Data Science and Legal, to identify and address user pain points and improve the overall support experience. Our team is tasked with developing innovative and user-centric support solutions that address the evolving needs of YouTube's user base — across NFL Sunday Ticket, YouTube TV, and YouTube Music and Premium, as well as Shopping and Fan Funding — with the goal of delivering an exceptional experience while increasing growth and retention. We drive the implementation of self-service tools and automated support workflows, and we equip support agents with the knowledge, tools and skills to provide high quality service.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Design technical architecture that can power the outlook of building AI-powered troubleshooting partner.
• Use YouTube's support, policy and troubleshooting data to improve quality of the assistive experiences.
• Define entity schema for the whole support lifecycle and interfaces for interoperability with First-Party (1P) and Third-Party (3P) tools.
• Identify and set up an approach to quality measurement and improvement.
• Work with Studio UTLs and YouTube ATLs to evolve Studio and YouTube infrastructure to enable assistive Creator experiences.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.