Senior Service Officer, Corporate Loans Operations

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading financial institution is seeking a Service Officer responsible for managing Service Assistants' daily transactions, facilitating account maintenance for corporate clients, and performing administrative tasks. The ideal candidate will have a Bachelor's degree, at least 3 years of relevant experience, and strong leadership and service quality skills. This role is based in Manila, Metro Manila, Philippines.

Qualifications

• At least 3 years’ experience as a service or operations assistant servicing large corporate clients and/or related areas or disciplines.

Responsibilities

• Supervises the team's Service Assistants in account maintenance tasks.
• Manages the team's Service Assistants in daily transactions.
• Tracks compliance with bank policies and regulations.
• Prepares internal reports for team functions.
• Performs administrative tasks like budget authorization.

Skills

Strong service quality

Strong leadership and managerial skills

Strong in credit process and operations

Strong client empathy

Highly organized with attention to detail

Education

Bachelor's degree, preferably in Business

Job description

A leading financial institution is seeking a Service Officer responsible for managing Service Assistants' daily transactions, facilitating account maintenance for corporate clients, and performing administrative tasks. The ideal candidate will have a Bachelor's degree, at least 3 years of relevant experience, and strong leadership and service quality skills. This role is based in Manila, Metro Manila, Philippines.