Senior Service Desk Analyst – Security Operations

Eastvantage Careers; Mandaluyong; On-site; PHP 1,339,000 - 2,344,000; Full time

Benefits offered by this job

Upskilling programs (EV Academy)

Great Place to Work recognition

Job summary

Eastvantage Careers in Mandaluyong seeks a Senior Service Desk Analyst – Security Operations to lead complex security incident investigations, strengthen threat detection, and guide the team across endpoint, cloud, and identity security environments.

You will work onsite initially, transitioning to a hybrid setup, while mentoring junior analysts and refining detection rules and playbooks. A strong cybersecurity background, 5+ years in SOC/IR, and hands-on EDR/XDR experience are essential.

Qualifications

• 5+ years hands-on cybersecurity, SOC, or incident response experience.
• At least 2 years in an L2/Senior Analyst or equivalent role.
• Strong experience with security alert triage, threat investigation, containment, escalation, and root cause analysis.
• Hands-on experience with EDR/XDR platforms (CrowdStrike Falcon and/or Defender XDR).
• Familiar with SIEM, Entra ID/Azure AD, endpoint and cloud security; threat hunting.

Responsibilities

• Lead advanced threat triage and investigate complex security incidents.
• Utilize EDR/XDR platforms to investigate threats and contain endpoints.
• Analyze Darktrace analytics and network telemetry for anomalies.
• Conduct RCA, forensics, and incident lifecycle management.
• Investigate identity-based threats across Entra ID/Azure AD environments.
• Tune detection rules, alert correlation, and automate incident response playbooks.
• Maintain incident reports, forensics docs, and SOPs.
• Mentor junior analysts and ensure adherence to SLAs.

Skills

Analytical thinking

Problem solving

Communication

Technical documentation

Education

Bachelor's degree in Cybersecurity/IT

Tools

CrowdStrike Falcon

Microsoft Defender XDR

Darktrace

SIEM

Entra ID / Azure AD

Job description

Company Description

At Eastvantage, team members build meaningful careers in a global outsourcing and managed services environment. For over 15 years, the company has supported diverse professionals in software development, customer support, IT, and shared services. Eastvantage offers an employee-centric culture recognized as a Great Place to Work, with a strong commitment to respect, purpose, and teamwork. Team members benefit from upskilling programs such as the EV Academy and Universal Agent Program, as well as clear paths for career advancement.

We're Hiring: Senior Service Desk Analyst – Security Operations!

Join our dynamic team as a Senior Service Desk Analyst specializing in Security Operations! We are looking for an experienced cybersecurity professional to lead complex security incident investigations, strengthen threat detection capabilities, and drive continuous improvement across endpoint, cloud, and identity security environments. Your technical expertise and leadership will be essential in protecting client environments, optimizing security operations, and mentoring junior analysts.

Work Mode

Work from Office for 3 months, will transition to hybrid after

Role: Senior Service Desk Analyst – Security Operations

What You'll Do:

• Lead advanced threat triage, investigate complex security incidents, and handle high-priority escalations
• Utilize EDR/XDR platforms such as CrowdStrike Falcon and Microsoft Defender to investigate threats and contain compromised endpoints
• Analyze Darktrace behavioral analytics and network telemetry to detect suspicious activities, anomalies, and potential lateral movement
• Conduct root cause analysis (RCA), forensic investigations, and incident lifecycle management
• Investigate identity-based threats, suspicious authentications, and compromised credentials across Entra ID / Azure AD environments
• Optimize detection rules, alert correlation logic, and automated incident response playbooks
• Maintain detailed incident reports, forensic documentation, and standard operating procedures (SOPs)
• Mentor junior analysts, review incident documentation, and ensure adherence to security protocols and SLAs

What We’re Looking For:

• Bachelor's degree in Cybersecurity, IT, Computer Science, Information Systems, Computer Engineering, or a related field; a relevant technical diploma may be considered with strong cybersecurity experience
• Minimum 5 years of hands‑on cybersecurity, SOC, or incident response experience, including at least 2 years in an L2/Senior Analyst or equivalent role
• Strong experience in security alert triage, threat investigation, containment, escalation, and root cause analysis
• Hands‑on experience with EDR/XDR platforms, preferably CrowdStrike Falcon and/or Microsoft Defender XDR
• Working knowledge of SIEM, Entra ID / Azure AD, endpoint and cloud security, IOCs, and threat hunting
• Experience in detection tuning, automation, and incident response playbooks
• Familiarity with Darktrace or equivalent behavioral analytics solutions is an advantage
• CompTIA Security+ or an equivalent recognized cybersecurity certification is mandatory
• CrowdStrike Certified Falcon Administrator certification is an advantage
• Strong analytical, problem‑solving, communication, and technical documentation skills
• Ability to independently manage complex security incidents and mentor junior team members
• Willingness to work onsite in Mandaluyong, Philippines

Eager to take your cybersecurity expertise to the next level?