Senior Reporting & Insights Lead – Client Services

TELUS Digital PH; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading telecommunications and digital solutions provider in the Philippines is seeking a professional for Call Center Operations and Client Services. The role involves analyzing business needs, ensuring timely resolution of support issues, and providing exceptional client services. Ideal candidates should possess strong leadership, analytical, and communication skills, with a keen attention to detail. This position offers opportunities for continuous process improvement and collaboration across teams.

Qualifications

• Working knowledge of call center operations and organization required.
• Prior knowledge of client specifics preferred.

Responsibilities

• Accountable for timely resolution of support issues involving systems and processes.
• Maintain monthly and weekly updates for Client Services reporting.
• Conduct analysis of program data and reports to determine gaps and errors.
• Facilitate and motivate team members utilizing Change Management techniques.

Skills

Call center operations knowledge

Analytical skills

Leadership skills

Communication skills

Interpersonal skills

Team motivation

Detail-oriented

Problem-solving abilities

Job description

A leading telecommunications and digital solutions provider in the Philippines is seeking a professional for Call Center Operations and Client Services. The role involves analyzing business needs, ensuring timely resolution of support issues, and providing exceptional client services. Ideal candidates should possess strong leadership, analytical, and communication skills, with a keen attention to detail. This position offers opportunities for continuous process improvement and collaboration across teams.