Senior Release Manager

Goods & Services; Mexico; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Goods & Services in Mexico is seeking a Senior Release Manager to bridge Release Train Engineers, EPMs, and cross-functional teams to plan, document, deploy, and monitor mobile software releases. You will own deployment planning for internal releases, LMRs, feature rollouts, international deployments, patches, and hotfixes, coordinating with DevOps, QA, regulatory, and commercial teams.

Ideal candidates have 5+ years in software release management, experience with Agile/SAFe, and familiarity

Qualifications

• Bachelor's degree in Engineering, Computer Science, Biomedical Engineering, Information Systems, or related field.
• 5+ years in software release management, program management, systems engineering, PMO, or technical operations.
• Experience supporting mobile applications and cloud-connected systems.
• Experience in regulated industries (medical device, healthcare, pharmaceutical, aerospace, or similar).
• Experience with Agile/SAFe environments.

Responsibilities

• Release Planning & Coordination / Documentation Readiness: coordinate creation, review, approval, and release of software lifecycle documentation; track readiness of documents; maintain dependency maps; escalate gaps delaying testing or deployment readiness.
• Deployment Management: own deployment planning for internal releases, limited market releases, feature rollouts, international deployments, sustaining patches, hotfixes; coordinate with DevOps and IT; manage staged rollout strategies and production monitoring.
• Release Readiness Governance: lead readiness reviews and assessments; establish criteria for deployment phases; facilitate cross-functional go/no-go reviews.
• Process Improvement: standardize release management practices; develop templates for deployment plans, readiness reviews, risk tracking, and release reporting; identify bottlenecks and drive improvements; scale processes across multiple releases.

Skills

Release management

Agile/SAFe

Cross-functional collaboration

Regulated industries knowledge

Education

Bachelor's degree in Engineering/Computer Science/Information Systems

Job description

About Goods & Services

Goods & Services is a product design and engineering company. We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services. Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. Headquartered in the United States, we operate regional development centers in Mexico and the United Kingdom. This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

At Goods and Services, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer and welcome qualified applicants from all backgrounds.

About the job

Goods & Services is looking for a Senior Release Manager who serves as the operational bridge between Release Train Engineers (RTEs), Enterprise Program Managers (EPMs), and also works with Systems Engineering, DevOps, Quality, Regulatory, and Commercial teams to ensure mobile software releases are planned, documented, approved, deployed, and monitored successfully.

What you’ll do:

• Release Planning & Coordination / Documentation Readiness:
  • Coordinate creation, review, approval, and release of software lifecycle documentation.
  • Create or Track readiness of all documents
  • Maintain documentation dependency maps and critical path analysis.
  • Escalate documentation gaps that could delay testing, regulatory submissions, or deployment readiness
• Deployment Management
  • Own deployment planning for Internal releases, Limited Market Releases (LMR), Feature Rollouts, International Deployments, Sustaining Patches, and Hotfixes
  • Coordinate deployment execution with DevOps and IT teams.
  • Manage staged rollout strategies, rollback plans, deployment targeting, pilot groups, and production monitoring.
  • Track deployment performance metrics and launch outcomes.
  • Coordinate hypercare activities following releases
• Release Readiness Governance
  • Lead release readiness reviews and deployment readiness assessments.
  • Establish readiness criteria for each deployment phase.
  • Facilitate cross-functional go/no-go reviews
• Process Improvement
  • Standardize release management practices across mobile teams.
  • Develop reusable templates for deployment plans, readiness reviews, risk tracking, and release reporting.
  • Identify bottlenecks and drive continuous improvement initiatives.
  • Support scaling of release processes across multiple concurrent product releases

What you’ll need:

• Bachelor's degree in Engineering, Computer Science, Biomedical Engineering, Information Systems, or related field.
• 5+ years in software release management, program management, systems engineering, PMO, or technical operations.
• Experience supporting mobile applications and cloud-connected systems.
• Experience in regulated industries (medical device, healthcare, pharmaceutical, aerospace, or similar).
• Experience with Agile/SAFe environments.

Nice to have:

• PMP certification.
• SAFe certification.
• Experience with Android and iOS release processes.
• Experience with app store deployments and OTA update strategies.
• Knowledge of Design Controls, Quality Systems, and Software Development Lifecycle documentation.