Senior Reconciliation Operations Leader

State Street; Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Flexible work arrangements

Paid volunteer days

Employee networks

Job summary

State Street in Manila seeks a senior leader to oversee the Reconciliation Management team across clients. You will drive end-to-end reconciliation operations, ensuring SLA adherence and timely issue resolution while collaborating with global teams.

The role emphasizes hands-on leadership, risk management, and continuous process transformation to meet client expectations and drive performance. Strong experience in asset management operations is essential.

Qualifications

• Degree in finance, business, technology, or related field with 7-10 years of relevant industry experience.
• Proven client communication and stakeholder management experience.
• Deep understanding of Middle and Back Office operations across multiple asset classes.
• Strong knowledge of investment management technologies (TLM/TLP, IntelliMatch).
• Demonstrated experience in change management and process transformation.
• Exposure to technology enablement tools (e.g., SQL, Python, low-code platforms) is advantageous.
• Advanced proficiency in MS Excel, Access, Word, and PowerPoint.

Responsibilities

• Provide day-to-day leadership of the Reconciliation Management team across clients and units.
• Drive process excellence through proactive management of the reconciliation exception lifecycle.
• Own service delivery outcomes and client satisfaction, including direct client engagement.
• Maintain a strong risk management and control environment.
• Apply deep operational expertise to identify trends, resolve issues, and implement process improvements.
• Collaborate with global teams to support timely client issue resolution.
• Manage Client Change Requests impacting enterprise processes and operating models.
• Communicate effectively with clients and senior management, ensuring timely follow-up and resolution.
• Develop, coach, and support team members to build capability and performance.
• Lead transformation initiatives aligned to organizational goals.
• Own and manage KPIs, KRIs, and OKRs for the assigned group.
• Drive cost discipline, budget accountability, and a pay-for-performance culture.
• Promote enterprise accountability, cross-functional collaboration, and influence across regions.
• Embed a culture of risk excellence, change, and continuous improvement.

Skills

Leadership

Reconciliation

Stakeholder management

Process improvement

Risk management

Education

Finance-related degree

7-10 years of relevant experience

Tools

TLP/IntelliMatch

SQL

Python

Job description

State Street in Manila seeks a senior leader to oversee the Reconciliation Management team across clients. You will drive end-to-end reconciliation operations, ensuring SLA adherence and timely issue resolution while collaborating with global teams.

The role emphasizes hands-on leadership, risk management, and continuous process transformation to meet client expectations and drive performance. Strong experience in asset management operations is essential.