Senior Process Improvement Lead: Lean Six Sigma & Growth

Sutherland; Angeles; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

A leading global services firm is seeking a Senior Manager for Service Excellence to lead Lean Six Sigma initiatives and improve operational performance. Ideal candidates should have LSS Greenbelt certification, significant BPO experience, and a strong record in managing telecommunication accounts. This role requires a proactive approach to mentoring and developing teams while ensuring project delivery aligns with strategic goals.

Qualifications

• Minimum of 10 Greenbelt projects completed for KPI Improvement.
• Experience in managing Telco and Media accounts.
• Minimum 10 years in BPO industry.

Responsibilities

• Lead Lean Six Sigma initiatives across the enterprise.
• Mentor Project Managers on Lean Six Sigma.
• Develop presentations for senior management discussing project progress.

Skills

Lean Six Sigma expertise

Project management

Data analysis

Customer experience improvement

Education

LSS Greenbelt Certification

Job description

A leading global services firm is seeking a Senior Manager for Service Excellence to lead Lean Six Sigma initiatives and improve operational performance. Ideal candidates should have LSS Greenbelt certification, significant BPO experience, and a strong record in managing telecommunication accounts. This role requires a proactive approach to mentoring and developing teams while ensuring project delivery aligns with strategic goals.