Senior Process Analyst,Process Excellence

S&P Global Market Intelligence; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Health care coverage

Flexible time off

Learning & development

Retirement planning

Student loan contribution

Family perks

Discount programs

Job summary

S&P Global Market Intelligence is seeking a Senior Process Improvement professional to lead end-to-end analysis, map processes, and drive AI-enabled automation initiatives. You will work with business owners to translate needs into actionable solutions, while defining KPIs and governance to sustain improvements.

Collaborate with technology partners to implement workflow enhancements and training materials, ensuring successful adoption across cross-functional teams.

Qualifications

• 3–5 years of relevant experience in business process analysis and continuous improvement.
• Proficient in Lean, Six Sigma and Design Thinking methodologies.
• Advanced process mapping and documentation skills.
• Experience applying Agentic AI, automation or emerging tech to process improvement.
• Strong analytical and problem-solving abilities.
• Ability to influence senior stakeholders without direct authority.
• Excellent written and verbal communication skills.
• Proficiency with Celonis, Lucidchart, Visio and Miro for visualizing processes.

Responsibilities

• Lead end-to-end process analysis and improvement using mapping, data analysis, and root cause techniques.
• Identify and assess automation and AI-enabled opportunities, translating needs into practical concepts and business cases.
• Collaborate with business owners and stakeholders to gather requirements and validate solutions.
• Develop and govern high-quality process documentation and best practices.
• Define KPIs, controls, and compliance measures; measure post-implementation outcomes.

Skills

Process improvement

Lean Six Sigma

Design Thinking

Process mapping

Stakeholder influence

Analytical thinking

Documentation

Tools

Celonis

Lucidchart

Microsoft Visio

Miro

Job description

About the Role:

09

Key Responsibilities:

• Lead end-to-end process analysis and improvement using process mapping, data analysis, and root cause techniques to identify inefficiencies, risks, and opportunities, and design future-state processes aligned with operational priorities.
• Identify and assess Agentic AI, automation, and technology-enabled opportunities, translating business needs and process requirements into practical solution concepts, use cases, and business cases in partnership with technology and automation teams.
• Partner with business owners and key stakeholders to gather requirements, facilitate discovery sessions, validate proposed solutions, and ensure process improvements address business and end-user needs.
• Develop and govern high-quality process documentation, including workflows, procedures, and best practices, ensuring clarity, consistency, usability, and sufficient process context to support AI-enabled and automated solutions.
• Define process objectives, KPIs, controls, and compliance measures, leveraging performance data and stakeholder feedback to evaluate effectiveness, measure post-implementation outcomes, and drive continuous improvement.
• Drive implementation and change adoption by collaborating with Project Managers, Product Owners, AI/automation teams, and technology partners on workflow and system enhancements, while developing training strategies and materials to support successful process adoption.

What We're Looking For:

• 3-5 years of relevant experience in business process analysis, continuous improvement, operational excellence, customer experience, or a related field, with demonstrated success in leading complex, cross‑functional process improvement initiatives.
• Strong working knowledge of process improvement methodologies, such as Lean, Six Sigma, and Design Thinking, with the ability to apply these approaches to optimize end-to-end business processes.
• Advanced experience in process mapping and documentation, including developing detailed workflows, procedures, and visual process maps to support process design and improvement.
• Experience applying Agentic AI, automation, or emerging technologies to business process improvement, with the ability to identify relevant AI use cases and translate business needs into clear requirements and solution concepts.
• Strong analytical and problem‑solving skills, with the ability to analyze complex processes and data, identify root causes and improvement opportunities, and translate findings into actionable insights.
• Proven ability to influence and collaborate with senior stakeholders and cross‑functional teams without direct authority, effectively aligning diverse perspectives and driving outcomes.
• Excellent written and verbal communication skills, with strong attention to clarity, structure, and detail, and the ability to communicate complex process and technology concepts to different audiences.
• Proficiency with process mapping and documentation tools, such as Celonis, Lucidchart, Microsoft Visio, and Miro, with the ability to effectively visualize and communicate current‑state and future‑state processes.

Additional Preferred Qualifications:

• Lean Program Silver or Gold certification (internal)
• Background in Customer Solutions and Commercial processes with hands‑on workflow improvement experience

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world‑leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at.

What's In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide‑so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you–and your career‑need to thrive at S&P Global.

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards‑small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only:

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)