Senior Print Infrastructure & Incident Specialist
Hammerjack Pty Ltd
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Job summary
Hammerjack Pty Ltd is seeking a Print Service Desk Level 3 Technical Specialist to provide advanced technical support for HP's global managed print environment. You will resolve complex incidents, manage major incidents, and coordinate with HP Level 4 teams and vendors to restore services.
The role requires English proficiency, extensive experience in enterprise print environments, and strong troubleshooting skills.
Qualifications
- Experience in advanced troubleshooting and resolving complex incidents.
- Windows Server administration experience required.
- Fundamentals of networking and certificate management.
- Experience with HP Advance (HPA) and HP Capture & Route (HPCR).
- Familiarity with SafeCom and enterprise print environments.
- Knowledge of ServiceNow or equivalent ITSM platform.
- Experience with monitoring/observability tools such as AppDynamics.
- Scripting and automation experience is a plus.
Responsibilities
- Resolve complex technical issues escalated from L2 support.
- Troubleshoot print infrastructure, management apps, servers and integrations.
- Investigate monitoring alerts and recurring service issues.
- Escalate issues to HP Level 4, specialist teams, and vendors as needed.
- Support major incidents and service restoration activities.
- Maintain technical documentation and knowledge articles.
- Participate in service reviews and continuous improvement initiatives.
Skills
Tools
Job description
Hammerjack Pty Ltd is seeking a Print Service Desk Level 3 Technical Specialist to provide advanced technical support for HP's global managed print environment. You will resolve complex incidents, manage major incidents, and coordinate with HP Level 4 teams and vendors to restore services.
The role requires English proficiency, extensive experience in enterprise print environments, and strong troubleshooting skills.
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