Senior Manager-Transition-Digital Operations

EXL; Philippines; Hybrid; PHP 1,200,000 - 1,600,000; Full time

Job summary

A leading data analytics firm is seeking a Senior Manager for Transition in Digital Operations in the Philippines. The role demands 10+ years of BPO experience, especially in transitions, alongside skills in process re-engineering and client engagement. The candidate will manage the execution of transition processes and collaborate closely with clients on various projects. Ideal for experienced individuals looking to leverage their expertise in a dynamic environment. Competitive compensation and a hybrid work model are offered.

Qualifications

• 10+ years of experience in a BPO environment.
• 3+ years of BPO experience in Transitions.
• Hands-on experience of migrating processes.

Responsibilities

• Execute transition of processes with end to end accountability.
• Work closely with clients on onsite projects.
• Lead client engagements to ensure consistent service delivery.

Skills

Data management optimization

Process re-engineering

Client engagement

Business development

Education

Graduate / Post Graduate in any stream

PMP, PgMP certification

Job description

Senior Manager-Transition-Digital Operations

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Job Info

• Job Identification 541
• Posting Date 01/08/2025, 11:51 AM
• Locations PH Pasay C9 (Hybrid)
• Job Role Transition-Digital Operations
• Experience (In Years) 0-3

Job Description

We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.

Responsibilities

Essential Functions

• Will execute transition of processes with end to end accountability
• Consultants in this practice will be required to work closely with our clients on onsite projects
• Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.
• The job will involve extensive interaction with business users, senior management and IT personnel of EXL.
• To lead client engagements, ensuring consistent service delivery

Business development in select accounts

Qualifications

Education Requirements

• Graduate / Post Graduate in any stream
• PMP, PgMP certification (preferred)

Work Experience Requirements

• 10+ years of experience, most of which should be in BPO environment
• 3+ years of the BPO experience should be in Transitions
• Should have hands-on experience of migrating processes
• Program Management experience of a small to medium size engagement

Valid (10 year / 5 year) US &/or UK Visa will be an added advantage

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visitwww.exlservice.com .

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.