Senior Manager of Global Creative Services

Velocity Made Good International (PH) Inc.; Metro Manila; On-site; PHP 2,000,000 - 3,500,000; Full time

Job summary

Velocity Made Good International (PH) Inc. is seeking a seasoned senior leader to oversee global Creative Services, championing operational excellence and scalable production capabilities.

The role emphasizes developing teams, processes, and standards to deliver high-quality creative work across regions. The ideal candidate will drive cross-functional collaboration with Sales, Client Success, and technology partners, while shaping production methodologies and embracing AI-enabled workflows to

Qualifications

• 10+ years of leadership experience in global creative production.
• Proven success leading large distributed production organizations.
• Ability to build scalable systems and drive operational change.
• Strong client-facing and executive relationship skills.
• Excellent leadership, communication, and problem-solving abilities.
• Experience with creative technologies and AI-enabled workflows.

Responsibilities

• Lead, mentor, and develop department managers and team leads across the global Creative Services organization.
• Direct global creative production across studios, ensuring quality, consistency, and excellence.
• Establish standardized production methodologies, workflows, and quality standards.
• Develop systems and reporting to provide visibility into performance and support decisions.
• Partner with Sales and Client Success to support strategic client engagements and onboarding.
• Collaborate with Technology and AI teams to evaluate tools that enhance production.

Skills

Leadership

Executive relationships

Change management

Strategic thinking

Client relationship management

Communication

Operations management

Job description

Key Responsibilities

Leadership & Organization

• Lead, mentor, and develop department managers and team leads across the company's global Creative Services organization.
• Foster a culture of professionalism, accountability, collaboration, and continuous improvement.
• Build organizational capability through leadership development, succession planning, and thoughtful organizational design.

Operations & Delivery

• Direct global creative production across the organization's production studios, ensuring quality, consistency, and operational excellence.
• Determine the optimal allocation of work across locations based on client needs, expertise, capacity, and business priorities.
• Establish standardized production methodologies, workflows, and quality standards across all teams.
• Develop systems and reporting that provide visibility into operational performance and support informed decision-making.
• Continuously improve processes, workflows, and organizational effectiveness.

Client & Business Partnership

• Partner with Sales and Client Success to support strategic client engagements, discovery, and onboarding.
• Serve as the senior operational contact for significant production-related client matters and escalations.
• Build trusted relationships with key clients by providing expertise on production operations, scalability, and best practices.
• Help shape production methodologies, service standards, and new creative capabilities that strengthen the company's offerings.

Innovation

• Partner with Technology and AI teams to evaluate and adopt tools that enhance Creative Services.
• Champion innovation and continuous improvement while maintaining the craftsmanship and quality expected by clients.

Qualifications

• 10+ years of leadership experience within creative production, publishing, premedia, agency operations, post-production, or comparable environments.
• Demonstrated success leading large, globally distributed production organizations through other leaders.
• Proven ability to build scalable systems, improve operational performance, and lead organizational change.
• Strong client-facing experience and the ability to build trusted executive relationships.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Experience with creative technologies and an interest in AI-enabled production workflows.

The Ideal Candidate

The ideal candidate is a passionate, even-keeled leader who combines operational excellence with a genuine appreciation for creative production. They build strong teams, establish effective systems, maintain high standards, and lead with professionalism, sound judgment, and attention to detail. They thrive in collaborative environments and are motivated by developing people, improving processes, and building an organization positioned for long-term success.