Senior IT Engineer Client Environment & Mobile Devices

Continental; Taguig; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Job description

Job Description

We are seeking an experienced and strategically minded Senior IT Consultant Client Environment & Mobile Devices. In this role, you will play a key part in shaping and delivering the strategic roadmap for our client and mobile infrastructure services. You will collaborate closely with external L2/L3 partners, internal stakeholders, and the team lead to modernize, standardize, and optimize our client landscape. The ideal candidate combines technical expertise, architectural skills, strong communication abilities, and a proven track record in project leadership, cost optimization, complexity reduction, and harmonization initiatives.

• Develop, maintain, and drive the strategic roadmap for client environment and mobile device services in close collaboration with the team lead.
• Lead and coordinate transformation, harmonization, and standardization projects, especially focusing on:
  • System management standardization towards Microsoft Intune
  • Client lifecycle automation and standardization with Windows Autopilot
  • Modernization of mobile device services with emphasis on Apple/iOS and JAMF
• Serve as a subject‑matter expert and architectural authority for client and mobile infrastructure topics.
• Oversee and guide external partners (L2/L3 operations), ensuring alignment with strategic objectives and SLAs.
• Act as Service Manager and/or Service Owner for assigned services, ensuring compliance, performance, and continuous improvement.
• Drive initiatives to reduce complexity, operational overhead, and total cost of ownership across the client environment.
• Lead or contribute significantly to large-scale projects and cross-functional initiatives.
• Ensure consistent execution of ITSM processes, including change, incident, and problem management.
• Analyze service performance, identify improvement opportunities, and implement sustainable solutions.
• Support software packaging, system management, and client platform teams in architecture decisions and implementation planning.
• Prepare and deliver technical and strategic communication tailored to diverse audiences (engineering teams, leadership, external partners).
• Mentor junior colleagues and contribute to building a strong, forward‑looking team culture.

Additional Information

• Hybrid work setup
• HMO upon hire
• Values‑based culture
• Work‑life balance
• Learning Opportunities

Qualifications

• Several years of professional experience in IT infrastructure, client engineering, or endpoint management with increasing responsibility.
• Expert knowledge in:
  • Mobile Device Management, especially Apple, iOS, JAMF
  • System management and software lifecycle, ideally including Intune, Landesk, and packaging standards
  • Client platform architecture across Windows, macOS, and VDI
• Knowledge of modern workplace concepts and endpoint security frameworks.
• Experience managing external service providers or vendor ecosystems.
• Proven experience in leading IT infrastructure projects and delivering cross‑team results.
• Strong understanding of ITSM processes and hands‑on experience as Service Owner or Service Manager.
• Demonstrated ability to drive cost optimization, standardization, harmonization, and complexity reduction initiatives.
• Excellent analytical skills and ability to translate complex technical topics into clear, audience‑appropriate messages.
• Strong communication skills and ability to support, guide, and challenge the team with expert‑level insights.
• Strategic and holistic thinking combined with practical execution skills.
• High degree of ownership, self‑organization, and problem‑solving capability.