Senior IT Customer Success Manager

Micropinnacle Technology Corporation; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Micropinnacle Technology Corporation is seeking an experienced Customer Success professional in the IT industry. You will own CSPs, onboarding plans, quarterly business reviews, and health-score dashboards to ensure value delivery, renewals, and growth.

You will also develop internal SOPs, journey maps, and reusable templates to drive scalable customer outcomes and cross-functional collaboration across teams.

Qualifications

• Minimum of 5 years of relevant professional experience.
• Proven background in sales, business development, and customer service.
• Strong communication, presentation, and relationship management skills.

Responsibilities

• Develop and maintain CSPs that define objectives, KPIs, actions, and timelines.
• Own and execute customer onboarding plans to enable customers on the product/service.
• Lead QBRs to review progress and align on goals.
• Monitor customer health scores and dashboards to assess engagement, risks, and opportunities.
• Execute renewal and expansion playbooks to manage renewals and upsell opportunities.
• Create and maintain internal process docs, SOPs, and playbooks.
• Design and refine customer journey maps to visualize lifecycle and identify friction points.
• Develop success templates and reusable materials to support engagement and outcomes.

Skills

Customer Success

Sales & Business Development

Communication

Relationship Management

Job description

Micropinnacle Technology Corporation is seeking an experienced Customer Success professional in the IT industry. You will own CSPs, onboarding plans, quarterly business reviews, and health-score dashboards to ensure value delivery, renewals, and growth.

You will also develop internal SOPs, journey maps, and reusable templates to drive scalable customer outcomes and cross-functional collaboration across teams.