Senior Host, Global Marketing (Asian Premium Market)

Melco Resorts Leisure (PHP) Corporation; Naga; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading gaming and entertainment company in the Philippines is seeking a Senior Host for Global Marketing. This role involves developing and maintaining relationships with premium players, achieving business goals, and providing exceptional guest services. Candidates should have a strong background in guest services, at least one year of experience in sales or customer service, and preferably a degree in business administration or marketing. Proficiency in English and multilingual skills are a plus.

Qualifications

• Strong background in Guest Services and/or Premium player fields.
• At least one year of experience in sales or customer service, preferably in gaming marketing.
• Ability to manage and maintain a larger database of clients.

Responsibilities

• Identify and develop new business and potential players.
• Achieve client quotas, performance targets and business goals.
• Provide professional customer relationship services.
• Acquire new players and encourage return visits.

Skills

Guest Services background

Database management

Guest relationship management

Sales ability

Gaming marketing knowledge

Computer literacy

Excellent communication skills in English

Multilingual abilities

Education

Degree in Business Administration or Marketing

Job description

Asia Premium Marketing – Taiwan / Singapore / Malaysia / Thailand / Vietnam / Indonesia

POSITION SUMMARY:

The Senior Host, Global Marketing is responsible for the new and existing premium mass business by identifying and developing premium mass players from existing database and from their network outside of the property. To maintain and enhance relationships with his/her own premium players database, achieving client quotas and any other key performance indicators as specified by the Management. The Senior Host, Global Marketing is expected to provide professional service to his/her guests throughout the visit to the property and to maintain personal contact with the guests for future visitation and assistance.

PRIMARY RESPONSIBILITIES:

• 1. Identify, develop and/or acquire new business and potential players
• 2. Achieves client quotas, performance targets and business goals as assigned by the Management
• 3. Provide professional customer relationship services with new and existing patrons and provides quality guest service experience
• 4. Acquire and develop new premium players by identifying their interests and encouraging constant return trips through the pertinent player events
• 5. Support marketing events, programs and projects that will encourage new and existing patrons to visit the property
• 6. Ability to maintain and manage a database of players according to the Management’s expectations
• 7. Ensures comfortable guest stay and must be well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage constant trips to the property
• 8. Ensures and strictly maintains guest information confidentiality at all times
• 9. To maintain a professional guest relationship to his/her guest by providing premium guest experience
• 10. Performs other assigned task by the Manager, Global Marketing

QUALIFICATIONS:

Experience

• 1. Strong background in Guest Services and/or Premium player fields
• 2. Demonstrates the ability to manage and maintain larger database of clients
• 3. Demonstrates high quality of guest relationship management and keen ability to sell
• 4. Experience in gaming marketing field, and relevant experience in event and promotion field, is an advantage
• 5. Knowledge in Philippine gaming business is an advantage
• 6. At least one‑year experience in sales or customer service field, preferably in gaming marketing is preferred.

Education

Tertiary qualification preferably a Degree holder or above in Business Administration or marketing field is preferred.

Skills / Competencies

• 1. Computer literate
• 2. Excellent interpersonal and communication skills in English
• 3. Multilingual and ability to converse in a third language - Chinese/Japanese/Korean
• 4. Able to define problems, collect data, establish facts, and draw valid conclusions

Others

• 1. A team player
• 2. Proven customer service orientation, energetic and enthusiastic
• 3. Pleasant and mature disposition
• 4. Able to work on rotating shifts
• 5. Able to work under pressure and result driven
• 6. To be flexible and accommodating as this may require extra hours out of normal work hours