Senior Home Lending Specialist - Business

Commonwealth Bank; Davao City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading financial institution in Davao City is seeking a Senior Home Lending Specialist who is passionate about providing exceptional customer service and building long-term relationships. The ideal candidate will have a track record in retail lending and strong communication skills. You will be responsible for identifying customer needs and generating new business while ensuring a comprehensive banking experience. This role emphasizes a successful and inclusive culture.

Qualifications

• Passion for Business Home Lending segment.
• Track record of delivering excellent customer service.
• Prior experience in sales/lending environment.

Responsibilities

• Build customer and business partner commitment.
• Provide retail solutions generating new business.
• Create customer applications with superior accuracy.

Skills

Exceptional customer service ethos

Excellent communication skills

Knowledge of retail lending

Prior sales experience

Ability to establish effective relationships

Tools

CHL

CCL

Job description

Senior Home Lending Specialist

You are a driven lender who is passionate and customer-centric. We are a team of motivated high performers, making work fun and contributing to a fantastic culture. Together, our customers trust us to help them with some of the biggest financial decisions in their lives.

Location: Open to considering Orange, Bathurst, Dubbo or Tamworth.

See yourself in our team

At Commbank, we keep the customer at the centre of everything we do. We’re grateful for the opportunity we have to help meet their needs. Our Lenders’ role model our values of Care, Courage & Commitment and drive these across all their interactions.

The Business Home Lending (BHL) team provides dedicated Homes Lending support to our Small Business Banking (SBB), Regional and Agri-Business (RAB) and Commercial Banking (CB) segments of the Commonwealth Bank.

Do Work That Matters

• Build customer and business partner commitment, and maintain and expand relationships beyond lending to create longer‑term, holistic relationships and customer advocacy.
• Develop and demonstrate a deep understanding of the client’s financial needs and objectives, ensuring the holistic needs of the customer are met and exceeded, to improve their financial wellbeing.
• Develop knowledge and draw on extensive experience in products, processes, policies and lending risk appetite to proactively identify opportunities and discuss confidently with customers.
• Provide retail solutions to clients, generating new business and maximising cross‑sales while ensuring risk management practices are appropriately implemented.
• Maintain engagement levels and build strong working relationships with SBB, RAB & CB Relationship Managers and their clients to assist with home buying needs and enable identification of retail opportunities.
• Coach and educate clients on technology like the Commbank app, ensuring their understanding and comfort with the tools available to them, making their banking experience simple and easy.
• Create customer applications, send them through to the credit department, order valuations and ensure superior accuracy and professionalism with customer documentation.
• Structure complex applications with commercial exposure through extracting information from company and trust financials including balance sheets, profit and loss statements and tax returns and assigning security within normal lending margins.

We want to hear from you if you have

• You live and breathe One CommBank and our sales and service culture, and can continue to embed and promote this approach in your work.
• Track record of delivering excellent customer service through a proven ability to establish and maintain effective and rewarding relationships.
• Exceptional customer service ethos.
• Knowledge of retail lending with the ability to identify and anticipate customers’ financial needs.
• Prior experience within a sales / lending environment.
• Working knowledge of CHL and/or CCL, or similar home loan application platform.
• Passion and acumen for the Business Home Lending segment will be highly regarded.
• Excellent communication, presentation and organisational skills.
• Prior experience in and knowledge of Mortgage/Lending products and services.
• Have enthusiasm and positivity to help customers.

Our culture

The people, businesses and communities we serve are wonderfully diverse. To reflect this, we’re committed to hiring a similarly diverse workforce. With a focus on inclusion, accessibility and flexibility, we’ll support you at every stage of your career.

If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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