Senior Energy Storage Key-Account Tech Support Engineer

AlphaESS; Davao City; On-site; PHP 279,000 - 502,000; Full time

Job summary

AlphaESS in Davao City seeks a client-support engineer to interface with installer clients, manage on-site visits, and support installation, commissioning, and after-sales service for energy storage systems.

The role emphasizes fault analysis, documentation, and training internal staff and external installers, with frequent key account visits to capture feedback for product improvements.

Qualifications

• Based in Davao, Philippines.
• Experience in the energy storage industry preferred.
• Fresh graduates will be considered.
• Fluent spoken English with excellent written communication.
• Strong analytical and troubleshooting abilities.
• Customer support and client service orientation.
• Teamwork and cross-department collaboration.

Responsibilities

• Interface with installer clients in the Philippines, including email communications and on-site visits.
• Assist clients with system installation, commissioning, after-sales service and operation & maintenance.
• Respond promptly to customer requests and resolve technical issues.
• Collect and analyze fault-related data; prepare fault analysis reports.
• Compile and communicate product quality issues to internal teams for improvements.
• Create after-sales documentation and training materials; train staff and external installers.
• Conduct regular visits to key accounts and feed feedback for product optimization.

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Energy Engineering

Tools

Job description

AlphaESS in Davao City seeks a client-support engineer to interface with installer clients, manage on-site visits, and support installation, commissioning, and after-sales service for energy storage systems.

The role emphasizes fault analysis, documentation, and training internal staff and external installers, with frequent key account visits to capture feedback for product improvements.