Senior Designer

Crew; Mexico; On-site; PHP 5,552,127 - 8,636,643; Full time

Job summary

Crew is seeking a senior product designer to own the design of our core Jeeves platform end to end, collaborating with product leadership, PMs, and engineers. You will design across mobile and desktop, focusing on payments and spend management flows, and drive AI-enabled exploration and documentation.

This role emphasizes end-to-end ownership, UX craft, and the ability to push design systems at scale while partnering with a distributed global team. Remote, full-time opportunity.

Qualifications

• 5+ years of professional product design experience with senior-level scope on multiple high-impact projects.
• Experience designing for fintech, payments, or financial services products.
• Portfolio demonstrating end-to-end ownership: problem framing, exploration, shipped outcomes.
• Ability to drive projects forward independently in ambiguous environments.
• Working fluency with AI tools in the design process.
• Experience working within and improving design systems at scale.
• Hands-on research experience, including recruiting participants and synthesizing findings.
• Track record of close collaboration with PM and engineering through to shipped product.
• Professional working proficiency in English.

Responsibilities

• Own design for the core Jeeves platform end-to-end, from discovery to shipped outcomes.
• Design across mobile to desktop, focusing on core card, payments, and spend management flows.
• Elevate craft and consistency, address UX debt, and drive a remediation plan.
• Promote product vision through exploration, documentation, and leadership presentations.
• Leverage AI tools to test directions and accelerate workflow without sacrificing craft.
• Apply payments/fintech knowledge to design for real-world financial complexity and AI-powered experiences.

Skills

Product design

Fintech domain knowledge

AI tools in design

User research

Cross-functional collaboration

English proficiency

Tools

AI prototyping tools

Job description

You’ll own design for our core product surfaces end to end, from discovery and research through shipped outcomes, working directly with product leadership, PMs, and engineers.

What You’ll Do

Product Design

• Design across the full Jeeves platform, from mobile to desktop, focusing on our core card, payments, and spend management flows.
• Own projects end to end: framing the problem, exploring solutions, shipping with engineering, and measuring outcomes.
• Elevate the craft and consistency of the core product experience—identify UX debt and drive a plan to pay it down.
• Promote the product vision through design exploration, documentation, and presentations to leadership.
• Use AI tools throughout your workflow—generative exploration, AI prototyping, and LLM‑assisted copy and documentation—to test more directions faster without sacrificing craft.
• Apply payments and fintech domain expertise to design for real‑world financial complexity, including AI‑powered product experiences within Jeeves (intelligent expense review, automation, insights).

Design Systems

• Use and extend Jeeves’s existing design system and standards.
• Identify gaps and inconsistencies across product surfaces—using AI tooling to audit at scale—and drive systematic fixes.
• Establish design principles and patterns that other designers and engineers can build on, including patterns for AI‑driven features (confidence, explainability, human review).

Research & Validation

• Plan and run your own research—including personally recruiting participants when needed.
• Use AI to accelerate research synthesis and analysis—while keeping human judgment on what customers actually need.
• Validate design decisions with customers before and after shipping.
• Advocate the customer perspective across Jeeves, grounded in evidence.

Cross-Functional Collaboration

• Partner daily with product managers, engineers, UX researchers, and product marketers.
• Co-create and collaborate on the product vision with core product leadership, reporting directly into it.
• Influence design practices and team operations within a distributed, global team—including how the design team adopts AI in its workflows.
• Participate in cross-functional interviews and help raise the design bar in hiring.

Minimum Requirements

• 5+ years of professional product design experience, with senior-level scope on multiple high‑impact projects you were directly responsible for.
• Experience designing for fintech, payments, or financial services products.
• A portfolio demonstrating end-to-end ownership: problem framing, exploration, shipped outcomes—not just final screens.
• Demonstrated ability to drive projects forward independently in ambiguous environments, without heavy direction.
• Working fluency with AI tools in your design process—demonstrated by how you actually use them today for exploration, prototyping, research synthesis, or documentation.
• Experience working within and improving design systems at scale.
• Hands‑on research experience, including recruiting your own participants and synthesizing findings into design decisions.
• Track record of close collaboration with PM and engineering through to shipped product.
• Professional working proficiency in English.

Preferred Qualifications

• Deep knowledge of the payments ecosystem—networks, issuers, partners, and how platforms like Jeeves differentiate within it.
• Experience designing for B2B or finance-team users (controllers, CFOs, ops teams).
• Experience designing AI-powered product experiences—copilots, agents, or intelligent automation—especially patterns for trust, explainability, and human oversight in financial products.
• Experience working in a globally distributed product organization across time zones.
• Experience mentoring other designers or shaping design team practices.
• Native or professional English and Spanish, Portuguese preferred.

Location: This role is a full-time remote position.