Senior Call Center Process Lead (Onsite Taguig)

TASQ Staffing Solutions; Taguig; On-site; PHP 1,200,000 - 1,900,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents

Quarterly performance bonus

24 Leaves Annually

Job summary

TASQ Staffing Solutions is seeking a Call Center Senior Project Lead Assistant Manager to be based onsite in Taguig. The role requires driving process improvements, quality planning, and client interfacing to ensure high customer satisfaction.

Shift rotation and immediate start are expected. Candidates should have at least 6 years in customer service within BPO/BPM, preferably with Telco and billing background, and hold a Bachelor's degree.

Qualifications

• Bachelor's degree in any course.

Responsibilities

• Improve processes across the engagement and drive corrective actions.
• Plan and ensure quality control, assurance and improvement at process level.
• Support transition by documenting process definitions and coordinating team skilling.
• Interface with clients for issue resolution and status updates to ensure customer satisfaction.
• Ensure no revenue leakage or penalties by monitoring process performance.

Education

Bachelor's degree

Job description

TASQ Staffing Solutions is seeking a Call Center Senior Project Lead Assistant Manager to be based onsite in Taguig. The role requires driving process improvements, quality planning, and client interfacing to ensure high customer satisfaction.

Shift rotation and immediate start are expected. Candidates should have at least 6 years in customer service within BPO/BPM, preferably with Telco and billing background, and hold a Bachelor's degree.