Senior Business Analyst — Data Insights for Support Ops

RingCentral; Manila; On-site; PHP 1,700,680 - 2,551,020; Full time

Benefits offered by this job

Comprehensive HMO package

Paid time off

Quarterly Performance Bonus

Employee Assistance and Wellness Programs

Job summary

A leading BPO company is looking for a Senior Business Analyst in Manila. The ideal candidate will transform support data into actionable insights, collaborating with various teams to drive strategic decisions. Requires 4+ years experience in business analysis, proficiency in Tableau and Salesforce, and strong communication skills. Offers a comprehensive benefits package including a medical plan and performance bonuses.

Qualifications

• 4+ years of experience in Business Analysis, Data Analytics, or a similar role.
• Advanced proficiency with Tableau & Excel for data visualization.
• Strong experience working with Salesforce data and reporting.

Responsibilities

• Develop dashboards and reports in Tableau to visualize support KPIs.
• Analyze large datasets from Salesforce to extract actionable insights.
• Support improvements in data infrastructure and reporting processes.

Skills

Business Analysis

Data Analytics

SQL

Tableau

Salesforce (SFDC)

Communication skills

Problem-solving

Stakeholder management

Education

Degree in a relevant field

Tools

Tableau

Excel

Salesforce

Job description

A leading BPO company is looking for a Senior Business Analyst in Manila. The ideal candidate will transform support data into actionable insights, collaborating with various teams to drive strategic decisions. Requires 4+ years experience in business analysis, proficiency in Tableau and Salesforce, and strong communication skills. Offers a comprehensive benefits package including a medical plan and performance bonuses.