Senior Application Support Specialist

DSV International Shared Services Inc.; Naga; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

A global logistics provider in the Philippines is seeking a Senior Application Support Specialist for their Enterprise Platform Operations. The successful candidate will have over four years of application support experience, excellent communication skills, and work with industry-leading technologies like Kubernetes and Docker. Join an agile team in resolving complex issues and ensuring 24/7 system availability.

Qualifications

• 4+ years of experience in application or technical support.
• Strong ownership, customer service focus, and integrity.
• Familiarity with microservice architecture and scripting languages.

Responsibilities

• Engage with application end users to resolve issues.
• Collaborate with teams to implement permanent solutions.
• Ensure 24/7 system availability via on-call support.
• Facilitate improvements in platform availability and performance.

Skills

Application support

Customer service

Team collaboration

Excellent communication

Education

Relevant bachelor's degree or equivalent experience

Tools

Kubernetes

Kafka

MongoDB

Docker

ITSM tools

Atlassian products

Job description

Senior Application Support Specialist, Enterprise Platform Operations

You will join an agile department responsible for developing and operating modern products, in line with DSV’s digital strategy. Our purpose is to generate direct business value for DSV’s business divisions by building advanced end-to-end products, while drawing on state of the art Machine learning / Artificial intelligence capabilities.

The use cases we solve tend to have a high degree of complexity, often requiring non-deterministic problem solving, near real‑time data processing, high availability, vertical and horizontal scalability, and a high volume of transactions.

We are now expanding our application support capability across the products in a unified manner. You will join an international, around‑the‑clock application support team taking on this challenge:

• Engage with application end users to analyze and document issues and take responsibility for their successful resolution
• Work with DevOps, SREs, Test Engineers, and Development teams to implement permanent solutions
• Further advance our monitoring framework and ensure 24/7 system and support availability via on‑call
• Work closely with both IT and business to facilitate the continual improvement in the availability, performance, functionality, and security of our platforms
• Work with industry leading technologies like Kubernetes, Kafka, MongoDB, and Docker

For you to be successful in this position, we imagine that you:

• Demonstrate a strong sense of ownership, customer service, and integrity
• You are organized and enjoy working in a team
• Possess excellent communication skills and command of the English language

Our ideal candidate brings four or more years of experience within application or technical support and has a relevant bachelor's degree or equivalent experience.

You have foundational knowledge of microservice architecture and ITSM tools, as well as the Atlassian products. Familiarity with a programming or scripting language is a plus.