Senior Analyst Instructional Design

Threadneedle group; Hinoba-an; On-site; PHP 528,000 - 726,000; Full time

Job summary

Ameriprise India LLP is seeking a Learning Experience Developer to craft engaging, performance-driven learning solutions for our Service and Operations teams. You will collaborate with partners, instructional designers, and SMEs to deliver scalable, learner-centered programs using modern technologies and content authoring tools.

The role emphasizes adaptability, problem solving, and continuous improvement as learning landscapes evolve in a dynamic global financial services environment.

Qualifications

• Experience designing and developing learning solutions or a degree in instructional design, multimedia design, learning technology, education, or a related field.
• Demonstrated learning agility and growth mindset with ability to quickly learn new skills and adapt to changing business needs.
• Excellent writing, editing, and communication skills.
• Ability to collaborate with business partners, stakeholders, and subject matter experts.

Responsibilities

• Create engaging, performance-focused learning solutions across multiple delivery modalities.
• Build partnerships with instructional designers, SMEs, and stakeholders to identify needs and deliver learner-centered solutions.
• Manage multiple priorities, navigate ambiguity, and meet deadlines in a fast-paced environment.
• Apply continuous improvement mindset by exploring new approaches and enabling technologies.
• Evaluate challenges, identify solutions, and drive work forward with critical thinking.
• Give and receive feedback to continuously improve learning solutions and processes.

Skills

Instructional design

Storyboarding

Digital learning

Stakeholder collaboration

Education

Instructional design degree

Tools

Articulate Storyline

Captivate

Video editing tools

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

We are seeking a learning experience developer to join our award-winning Learning and Development team and help create innovative, performance-focused learning solutions for our Service and Operations organization. In this role, you will design and develop engaging learning experiences that improve employee performance, accelerate proficiency, and provide support at the moment of need. Working closely with business partners, instructional designers, and subject matter experts, you will leverage modern learning technologies, digital tools, and emerging capabilities to deliver scalable solutions that meet evolving business needs. This opportunity is ideal for a curious, adaptable professional who enjoys solving problems, learning new skills, collaborating with others, and creating innovative learning solutions that drive business results. As the learning landscape continues to evolve, successful candidates will demonstrate a willingness to explore new technologies, continuously improve their skills, and apply innovative approaches to enhance both learner and business outcomes.

Key Responsibilities

• Create engaging, performance-focused learning solutions that improve learner outcomes and support business objectives across a variety of delivery modalities.
• Build effective partnerships with instructional designers, subject matter experts, business partners, and stakeholders to identify needs and deliver learner-centered solutions.
• Manage multiple priorities effectively while navigating ambiguity, adapting to changing business needs, and meeting established deadlines in a fast-paced environment.
• Demonstrate initiative and a continuous improvement mindset by exploring new approaches, learning new skills, and embracing opportunities to innovate.
• Apply critical thinking and problem-solving skills to evaluate challenges, identify solutions, and drive work forward.
• Give, receive, and apply feedback to continuously improve learning solutions, processes, and personal effectiveness.

Technical Skills Needed

• Proficiency in combining text, graphics, video, audio, and interactive elements to create engaging, learner-centered experiences across multiple delivery modalities.
• Experience using learning development, multimedia, or content authoring tools to create engaging digital learning experiences.
• Experience creating multimedia assets using a variety of development tools and technologies.
• Experience developing eLearning courses, storyboards, job aids, performance support resources, assessments, and other learner enablement materials.
• Knowledge of adult learning principles, instructional design methodologies, and performance consulting practices.
• Ability to evaluate, learn, and apply emerging technologies and modern development tools to improve learning effectiveness, scalability, and development efficiency.

Required Qualifications

• Experience designing and developing learning solutions, or a degree in instructional design, multimedia design, learning technology, education, or a related field.
• Demonstrated learning agility and growth mindset, with the ability to quickly learn new skills, adopt new technologies, and adapt to changing business needs.
• Excellent writing, editing, critical thinking, interpersonal, and communication skills.
• Ability to build effective relationships and collaborate with business partners, stakeholders, and subject matter experts.
• Demonstrated project management, prioritization, and organizational skills, with the ability to manage multiple projects, adapt to changing priorities, and deliver high-quality results within established timelines.
• Demonstrated ability to think creatively, challenge conventional approaches, and identify innovative solutions.
• Curiosity, initiative, and a continuous improvement mindset, with a willingness to explore new approaches and ways of working.

Preferred Qualifications

• Knowledge of financial services products, service operations, or contact center environments.
• Experience evaluating and applying emerging technologies, automation, or AI-enabled tools to improve efficiency, learning outcomes, or business performance.
• Experience with performance consulting and learner-centered design practices.
• Experience creating digital learning experiences using modern learning technologies, multimedia tools, or content authoring platforms.
• Experience supporting digital adoption, knowledge management, workforce enablement, or learning transformation initiatives.
• Experience working with learning, digital adoption, enablement, or workforce productivity platforms.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings (2:00p-10:30p) India

India Business Unit AWMPO AWMP&S President's Office

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Since 1894, Ameriprise Financial has helped people feel more confident about their financial future. Guided by strong values and a deep commitment to clients, we've remained a trusted leader in financial planning and advice for more than 130 years. Through our businesses, Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance & Annuities, we deliver advice, investment and protection solutions designed for long-term success. While each business brings distinct capabilities and expertise, all are united by our unwavering focus on clients and a strong financial foundation. For you, that means the opportunity to build a meaningful career in a high-performing, collaborative culture where your expertise can grow, your contributions are valued and your work can make a real impact. As a global financial services company with three complementary businesses, the breadth of our capabilities sets us apart. It also creates unique opportunities for employees to learn, collaborate and grow their careers: Ameriprise Financial: Financial planning, advice and wealth management. Columbia Threadneedle Investments: Global asset management serving individual, institutional and corporate clients. RiverSource Insurance & Annuities: Products and solutions designed to help clients protect and grow their wealth.

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