Senior Account Broker

Aon; Makati; On-site; PHP 1,500,000 - 1,900,000; Full time

Benefits offered by this job

Global Wellbeing Days

Job summary

Aon Philippines is seeking a Senior Account Broker to lead renewal planning, manage key client relationships, and drive measurable results in health solutions and related services.

You will collaborate with teams to ensure compliant processes, timely invoicing, and high client satisfaction across global accounts in a dynamic, inclusive environment.

Qualifications

• Demonstrated resilience and ability to manage multiple demands.
• Excellent written and verbal communication with stakeholders.
• Interest in the insurance market and client relationship management.
• Ability to analyze data and deliver results.

Responsibilities

• Contribute to achieving Health Solutions Budget and SPTI targets through renewal planning and timely bookings.
• Manage pre-renewal documents for global accounts and support RFP processes.
• Develop client relationships to improve retention and overall partnership value.
• Ensure adherence to Aon Broker's Guide and data management KPIs.
• Deliver timely cards, medex, underwriting decisions and endorsements per SLA.
• Handle invoice management with accurate, complete invoicing and reduced delinquency.
• Adhere to TRS updates and e-filing per ABG requirements.
• Communicate effectively with internal and external stakeholders.

Skills

Resilience

Stakeholder management

Analytical thinking

Curiosity

Results oriented

Communication skills

People influencing

Self-starter

Problem solving

Insurance market interest

Relationship building

Multitasking

Proactive mindset

Written and verbal communication

Tools

MS Word

Excel

PowerPoint

Job description

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Growth and Business Results

• Contribute in achieving Health Solutions Budget and SPTI target by strict adherence to Renewal Plan Management and booking process based on milestone dates and metric.
• For global accounts - adherence to GBoR renewal metrics.
• Ensure completeness of pre-renewal documents prior to RFP

Client Ownership

• Developing client relationships positively influencing client retention by at least 95%.
• Positive Net Promoter Score from clients and regularly review value proposition to increase overall partnership position.

Operational Excellence

• Ensure adherence to Aon Broker's Guide and Achieve compliance with Operational Excellence and Data Management KPIs ("Aon Commitments").
• Adhere to Client Service Plan/SLA by accurate and timely delivery of cards, medex, underwriting decisions and endorsements.
• Adherence to invoice management (complete, accurate and timely invoice) - overdue renewals, booking TAT and zero uninvoiced transactions.
• Adherence to TBS requirements (UAT and plan management - updated every renewal based on agreed metric).
• Adherence to e-filing system following ABG requirements.
• Timely update of TRS and target of at least 65% for external.
• Timely feedback on client queries

How This Opportunity Is Different

We are looking for a dedicated individual to join us as a Senior Account Broker at Aon Philippines, offering you a real opportunity to further develop your capabilities. You will be involved in a variety of projects and clients playing a key role in helping to shape the future of their companies.

This is a great opportunity to become a fundamental member of a highly professional and diverse team. Aon is a global organization which strives to provide meaningful career paths for its employees. Come on board and reap the rewards.

Skills And Experience That Will Lead To Success

• Demonstrate resilience; the flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Ability to work with all levels including senior partners.
• Able to develop simple solutions to complex problems
• Results driven and take accountability for results.
• Highly analytical and diligent
• Curious and willing to learn
• Interested in the insurance market
• Personable and able to build and maintain relationships with internal and external stakeholders
• Proactive and a self-starter
• Able to act with conviction and be a people-influencer
• Able to communicate clearly, both verbally and in writing
• Highly proficient in MS Word, Excel, and PowerPoint

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves.

Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]