Security Support Engineer

HRTX; Metro Manila; On-site; PHP 500,000 - 1,000,000; Full time

Job summary

HRTX is seeking a cloud security professional with a strong focus on Google Cloud Platform (GCP). The role emphasizes troubleshooting, log analysis, and expert support for security tools and services, including IAM, KMS, and Security Command Center.

The ideal candidate will combine a solid cyber security foundation with practical cloud deployment and networking skills, while communicating effectively and handling complex security challenges.

Qualifications

• 3+ years of IT experience across infrastructure, security, and networking.
• Experience building GCP-based deployments with IAM knowledge.
• 3+ years troubleshooting, diagnosing, and resolving complex issues.
• Familiarity with support methodologies, case lifecycles, and issue analysis.

Skills

Cloud computing

Cloud security

IAM & access management

Troubleshooting

Log analysis

Linux/Windows

Scripting

Security tooling

Git

Networking basics

Tools

Cloud Logging

Cloud Monitoring

Datadog

Prometheus

Grafana

Security Command Center

Google Cloud KMS

Git

Job description

Ideal candidates should possess a strong foundation in Cloud computing, cloud security principles, and cloud identity management, with a specific emphasis on GCP. They should be adept at troubleshooting cloud security-related issues, analyzing logs, and providing expert support for various security tools and technologies. The ideal candidate will have a focus on troubleshooting, communication, and technical expertise, with a solid baseline in cyber security concepts and practical skills.

Technical Skills:

• Access Policies & IAM: A clear understanding of access policies, service accounts, and how the GCP management console works.
• Identity and Access Management (IAM): Strong understanding of IAM roles and policies within GCP.
• Cloud Computing: Solid understanding of cloud providers, specifically Google Cloud Platform (GCP), including core services.
• Security Protocols: Knowledge of security best practices for securing cloud resources and experience with Networking concepts, protocols, and services, e.g. SSL, TLS, HTTPS, TCP, UDP,VPN, Firewall.
• Networking Troubleshooting: Good networking troubleshooting background (especially for VPC-SC and IAP troubleshooting). Experience in solving VPN, VPC, and public/private networking issues.
• Log Analysis: Proven ability to analyze logs for security-related issues and identifying patterns. Experience with monitoring and logging tools such as Cloud Logging, Cloud Monitoring, Datadog, Prometheus stack, and Grafana for troubleshooting and performance analysis.
• Operating Systems: Proficiency with Linux and Windows.
• Scripting: Familiarity with basic scripting for configuration and troubleshooting.
• Security Tools: Familiarity with security tools within GCP (e.g., Cloud KMS, Security Command Center).
• Version Control: Hands-on experience with Git

Qualification

• IT Experience: 3+ years of experience in IT, including infrastructure, security, and networking.
• Cloud Deployment (Plus): Experience building GCP-based deployments which will necessarily require IAM knowledge.
• Troubleshooting Experience: 3+ years of experience in troubleshooting, diagnosing, and resolving complex issues.
• Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.

Certifications:

• Google Cloud Certified Professional Cloud Architect (PCA) certification is desired.