Seasonal Customer Service Representative

FTO; Iloilo City; On-site; PHP 100,000 - 400,000; Full time

Job summary

A customer service firm based in Iloilo City is seeking a Customer Service Representative (Voice) to handle inquiries and support customers. Responsibilities include managing orders, processing payments, and providing tech support. Candidates must have at least 6 months of experience and strong communication skills. This is a great opportunity for those who are detail-oriented and enjoy helping customers in a team setting.

Qualifications

• Minimum of 6 months customer service experience.
• Prior knowledge of Retail Ops or similar order processing system is a plus.
• Ability to work well in a team.

Responsibilities

• Handle back order inquiries and billing questions.
• Process cancellations and refund requests.
• Provide basic tech support for products.

Skills

Strong communication skills

Attention to detail

Teamwork

Positive attitude

Job description

Specific Duties And Responsibilities

The following are the specific duties and responsibilities of the Customer Service Representative(Voice).

• Back order Inquiries
• Billing Questions and Issue
• Cancellation of orders
• Referring to the manufacturer
• Following up on orders or concerns
• Product Inquiries
• Return and exchange questions and processes
• Return requests for faulty products or size issues
• Refunds for items
• Correcting Shipping errors
• Offering Substitutes for items that are out of stock.
• Basic Tech Support for items
• Tracking inquiry
• Warranty request/claim
• Wholesale Inquiries
• Sales
• Payment processing

Requirements

• Minimum of 6 months Customer service experience
• Prior knowledge of Retail Ops or similar order processing system is a plus
• Strong communication skills
• Quick learner who can pay attention to detail
• Ability to work well in a team
• Positive attitude and with desire to help customers