SAP Service Delivery Manager (Saudi Arabia)

Atticus Advisory Solutions, Inc.; Pasig; On-site; PHP 6,065,000 - 9,097,000; Full time

Benefits offered by this job

Annual leaves

Health insurance

Flexible working arrangement

Job summary

Atticus Advisory Solutions Inc. is seeking an experienced Service Delivery Manager to oversee SAP AMS governance for KSA engagements and ensure high-quality, ITIL-aligned operations deployed to Saudi Arabia.

The role requires 10+ years in SAP, 3+ years in AMS, and ITIL Foundation certification, with a strong track record in SLO reporting and governance for enterprise clients.

Qualifications

• 10+ years of total SAP experience with 3+ years leading SAP AMS environments.
• ITIL Foundation certification with hands‑on governance experience.
• Proven track record in SAP AMS delivery focusing on SLO reporting and governance.
• Extensive experience managing corporate client engagements in the KSA.

Responsibilities

• Manage SAP AMS operations with strict SLO tracking and reporting.
• Oversee ITIL service management processes and governance frameworks.
• Lead service delivery operations and stakeholder relations for KSA client engagements.

Skills

SAP AMS governance

ITIL Foundation

SLO reporting

Stakeholder mgmt

KSA experience

Education

ITIL Foundation Certification

Tools

SAP Suite

ITSM tools

Job description

Work Setup:

The successful candidate will be deployed to Saudi Arabia.

Role Overview:

We are seeking an experienced Service Delivery Manager to oversee enterprise SAP Application Management Services (AMS) governance and operational delivery. In this role, you will be responsible for leading service management processes, tracking SLO reporting, and enforcing ITIL standards across client engagements. You will serve as a key governance lead to ensure high-quality service execution and operational excellence.

What You’ll Be Doing:

• Managing SAP AMS operations with strict adherence to SLO (Service Level Object) tracking and reporting.

• Overseeing ITIL Foundation service management processes and governance frameworks.

• Leading service delivery operations and managing key stakeholder relations for KSA client engagements.

What You’ll Need:

• Minimum of 10 years of total SAP experience, with at least 3 years directly managing SAP Application Management Services (AMS) environments.

• ITIL Foundation certification with demonstrated hands-on expertise in service management governance.

• Proven track record in SAP AMS delivery focusing on SLO reporting and operational governance.

• Extensive experience managing corporate client engagements within the Kingdom of Saudi Arabia (KSA).

What Will Set You Apart:

• Professional fluency or working proficiency in Arabic.

• Proven experience supporting government or semi-government sector clients in KSA.

About Atticus:

Atticus Advisory Solutions Inc. isa specializedremote staffing and IT offshoring firmbased in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas likeERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams.

Atticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention.We ensure the teams perform like extensions of the client’s own operations.

Who We Are:

We are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration, where ideas are openly shared and teamwork is valued.

Our team members are proactive and confident—they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working.

We foster a growth mindset, where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact.

Why Join Us:

At Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development.