Salesforce CRM Analytics Specialist

8002 Accenture Inc Company; Taguig; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Accenture Philippines is seeking a Salesforce CRM Analytics & AI Specialist to transform data into actionable intelligence across sales, service, and marketing, leveraging Tableau CRM, Einstein AI, and advanced data modeling.

You will design dashboards, build AI-powered insights, and collaborate with admins, developers, and business teams to deliver scalable analytics solutions while translating data into strategic recommendations.

Qualifications

• Bachelor's degree in CS/IT/Analytics or related field.
• Hands-on experience with Salesforce CRM Analytics and Einstein AI.
• Experience building dashboards, datasets, dataflows, and recipes.
• Strong SQL skills and data modeling knowledge.
• Ability to translate AI outputs into business recommendations.

Responsibilities

• Design, develop, and maintain Salesforce CRM Analytics solutions.
• Build Einstein Analytics insights and AI-driven dashboards.
• Collaborate with stakeholders to translate analytics needs into data models.
• Ensure analytics solutions are scalable, secure, and reliable.

Skills

Analytical thinking

AI insights

Problem solving

Communication

Collaboration

Attention to detail

Time management

Education

Bachelor’s degree in Computer Science, Information Technology, Business Analytics, Data Science, or related field

Tools

Tableau CRM

Einstein AI

SOQL

SQL

Data Loader

MuleSoft

Talend

Jitterbit

SSIS

Power BI

Job description

We are seeking a Salesforce CRM Analytics & AI Specialist to join our team and help transform data into actionable intelligence. In this role, you will leverage Salesforce CRM Analytics (Tableau CRM), Einstein AI, and advanced data modeling techniques to deliver insights that drive smarter business decisions across sales, service, and marketing functions. You will play a hands‑on role in building analytics assets, predictive models, and AI‑powered insights, while also acting as a strategic partner to business stakeholders by translating data and AI outputs into meaningful recommendations. This role works closely with Salesforce administrators, developers, data engineers, and business teams to ensure analytics solutions are scalable, trusted, and aligned with business goals.

Responsibilities Salesforce CRM Analytics & AI Development

Design, develop, and maintain Salesforce CRM Analytics (Tableau CRM) solutions, including dashboards, lenses, datasets, and advanced data visualizations.

Build and optimize Einstein Analytics and AI‑driven insights, such as predictive trends, opportunity scoring, forecasting support, and customer behavior analysis.

Implement AI‑powered dashboards and stories that surface key KPIs, anomalies, and actionable recommendations.

Data Integration, Modeling & Engineering

Collaborate with business stakeholders to gather analytics and AI requirements and translate them into scalable data models and datasets.

Design and maintain dataflows, recipes, and transformations to support high‑quality analytics and AI use cases.

Integrate external and cloud‑based data sources into Salesforce using ETL and integration tools to ensure consistency and reliability.

Advanced Analytics, Reporting & Optimization

Build and optimize complex, interactive dashboards for executive, operational, and functional users.

Apply advanced analytics techniques (trend analysis, segmentation, cohort analysis) to uncover insights that support business strategy.

Continuously optimize performance, usability, and scalability of analytics and AI solutions.

AI Strategy & Business Enablement

Partner with business leaders to translate AI and analytics insights into strategic recommendations.

Identify opportunities to leverage Salesforce Einstein features (predictions, discovery, automation, and recommendations) to improve sales performance, customer engagement, and operational efficiency.

Support AI‑driven decision‑making by explaining model outputs, assumptions, and limitations to non‑technical stakeholders.

Data Quality, Governance & Best Practices

Ensure data accuracy, integrity, and reliability through validation rules, monitoring, and ongoing data quality audits.

Follow Salesforce analytics best practices related to security, governance, and performance.

Document analytics architectures, AI use cases, and development standards.

Enablement, Documentation & Continuous Improvement

Create and maintain documentation for analytics solutions, AI models, and workflows.

Provide training, support, and best‑practice guidance to end users to increase adoption and data literacy.

Stay current with Salesforce platform enhancements, Einstein AI innovations, and analytics trends, proposing continuous improvements.

Qualifications

Education

Bachelor’s degree in Computer Science, Information Technology, Business Analytics, Data Science, or a related field (or equivalent practical experience).

Salesforce & Analytics Experience

Strong hands‑on experience with Salesforce CRM Analytics (formerly Tableau CRM / Einstein Analytics). Experience building dashboards, lenses, datasets, dataflows, and recipes. Solid understanding of Salesforce data models, objects, and relationships. Hands‑on exposure to Salesforce Einstein AI capabilities, including predictive insights and analytics‑driven automation.

AI & Advanced Analytics Experience

Applying AI or predictive analytics concepts within Salesforce (e.g., forecasting, scoring, trend prediction, anomaly detection). Ability to interpret AI outputs and convert them into actionable business insights. Understanding of responsible AI principles, data bias considerations, and model limitations.

Data Integration & ETL Experience

Experience with ETL and integration tools such as Data Loader, MuleSoft, Talend, Jitterbit, or similar platforms. Knowledge of Salesforce data import/export, data migration, and integration strategies.

Querying & Data Analysis

Strong proficiency in SOQL and SQL for querying, analysis, and optimization. Ability to work with large, complex datasets and ensure performant analytics solutions.

Cloud & Platform Knowledge

Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP) is a plus. Experience integrating cloud data sources with Salesforce analytics environments is preferred.

Skills & Competencies

Analytical & AI‑Driven Thinking: Strong ability to analyze data and leverage AI insights to solve business problems.

Problem Solving: Proven ability to design analytics and AI solutions for complex use cases.

Communication: Ability to clearly explain analytics findings and AI insights to technical and non‑technical audiences.

Collaboration: Strong partnership skills when working with cross‑functional teams.

Attention to Detail: High standards for data accuracy, visualization clarity, and solution quality.

Adaptability: Commitment to continuous learning in Salesforce analytics, AI capabilities, and industry best practices.

Time & Priority Management: Ability to manage multiple analytics initiatives with minimal supervision.

Tools & Technologies

Salesforce CRM Analytics (Tableau CRM, Einstein Analytics) – Required

Salesforce Einstein AI – Required

SOQL & SQL – Required

Salesforce Data Loader and data management tools – Required

ETL & Integration Tools (MuleSoft, Talend, Jitterbit, SSIS) – Preferred

Tableau, Power BI, or similar BI tools – Preferred

Cloud Platforms (AWS, Azure, GCP) – Preferred

Preferred Additional Skills (Optional but Beneficial)

Salesforce Certifications (Administrator, Platform App Builder, CRM Analytics & Einstein Discovery, Data Architecture & Management).

Experience with advanced data visualization and storytelling.

Exposure to AI governance, model monitoring, or analytics enablement programs.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

We are a talent‑and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries.

Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.

Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients.

With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.