Sales Trainer

1 Search Manpower Services; Pasig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A recruitment services company is looking for a Sales Trainer responsible for developing and delivering training programs that enhance the performance of BPO sales teams. This role requires at least 2–4 years of BPO experience and strong knowledge of sales methodologies. The ideal candidate will have excellent communication skills and experience in coaching and facilitating training sessions. Competitive benefits are included.

Benefits

Commission

Incentives

Professional development

Maternity & Paternity Leave

Vacation Leave

Sick Leave

Parental Leave

Qualifications

• At least 2–4 years of BPO experience, with 1–2 years in sales training, coaching, or facilitation.
• Strong knowledge of sales methodologies.
• Excellent communication, presentation, and facilitation skills.

Responsibilities

• Develop and deliver training programs for sales teams.
• Conduct training for new hires and upskill classes.
• Monitor trainee performance and provide targeted coaching.

Skills

Excellent communication skills

Sales training expertise

Leadership development

Public speaking

Coaching

Education

Bachelor's degree

Tools

MS Office

Google Workspace

Job description

On-site - Pasig 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Commission, Incentives

Government Mandated Benefits

13th Month Pay

Professional Development

Job Training

Maternity & Paternity Leave, Parental Leave, Sick Leave, Solo Parent Leave, Vacation Leave

Job Summary

The Sales Trainer is responsible for developing, delivering, and evaluating training programs that enhance the sales skills, product knowledge, and performance of BPO sales teams. This role ensures that new hires and tenured agents are equipped with the skills needed to meet client expectations, drive revenue, and achieve KPIs in a fast-paced contact center environment.

Training Delivery

• Facilitate training for new hires, upskill classes, and calibration sessions for voice or non-voice sales accounts.
• Conduct product, process, soft skills, and sales effectiveness training (objection handling, closing techniques, prospecting, lead qualification).
• Deliver training using adult learning principles and interactive training methodologies.

Training Design & Development

• Create training modules, facilitator guides, participant materials, assessments, and simulations tailored to BPO sales programs.
• Update training content based on client updates, performance trends, or process changes.
• Collaborate with Operations, Quality, and Client teams to align training materials with business needs.

Performance Coaching

• Conduct nesting/coaching sessions for newly trained agents to reinforce learning.
• Monitor trainee performance through side-by-side, mock calls, call listening, and KPI tracking.
• Provide targeted coaching on sales behaviors, product mastery, and customer engagement skills.

Quality & Compliance

• Ensure all training content complies with client requirements and regulatory standards.
• Maintain accurate training records, attendance logs, assessments, and certification documents.

Qualifications

• At least 2–4 years of BPO experience, with 1–2 years in sales training, coaching, or facilitation.
• Strong knowledge of sales methodologies (consultative selling, value-based selling, upselling, cross-selling).
• Experience in outbound, inbound sales, customer acquisition, or retention programs.
• Excellent communication, presentation, and facilitation skills.
• Proficiency in MS Office / Google Workspace; LMS experience is an advantage.

Excellent Communication Skills Sales Training Leadership Development Public Speaking Coaching