Sales Support Representative (Chiropractic / Healthcare) - WFH / Dayshift

Twoconnect; Metro Manila; Remote; PHP 400,000 - 600,000; Full time

Job summary

A healthcare services provider is seeking a Customer Engagement Specialist to coordinate patient care and communications. The role involves engaging with patients, managing scheduling, and supporting billing processes. Ideal candidates will have a Bachelor's degree and strong interpersonal skills. This position offers remote work opportunities and a supportive career growth environment.

Benefits

HMO with 1 free dependent

Work from home allowances

Opportunities for career development

Qualifications

• Demonstrated ability to follow structured processes and adapt messaging.
• Confident handling of payments and basic billing practices.
• Previous experience in a chiropractic or wellness clinic is desirable.

Responsibilities

• Engage with patients via phone, email, and in-person.
• Guide patients through communication protocols.
• Accurately process payments and manage records.

Skills

Exceptional communication skills

Strong sales or client-facing experience

Friendly, calm, and professional manner

Highly organised and reliable

Education

Bachelor’s degree in Health Sciences, Communications, Business, or a related field

Tools

Google Workspace

Microsoft Office

CRM systems

Job description

Responsibilities

• Engage with new and existing patients via phone, email, and in-person with clarity, professionalism, and empathy.
• Use a confident, consultative communication style to convert inquiries into appointments and re-bookings, supporting patients in committing to their care plan.
• Guide patients through step-by-step communication protocols (cascading style), ensuring clarity and engagement at each phase of their care.
• Accurately process payments, manage billing records, and support patients with financial questions in alignment with clinic policies.
• Coordinate patient scheduling, follow-ups, and ensure practitioners’ calendars are optimised.
• Support long-term patient relationships by checking in, answering questions, and managing recall systems.
• Maintain up-to-date patient records, liaise with health insurers if required, and uphold privacy and compliance standards.
• Ensure CRM and admin systems are up to date and contribute to reporting on performance KPIs.
• Other role specific duties as they arise.

Qualifications

• Bachelor’s degree in Health Sciences, Communications, Business, or a related field.
• Exceptional communication skills, both spoken and written — clear, warm, and persuasive.
• Strong sales or client-facing experience, ideally in health, wellness, or service-based industries.
• Confident handling of payments and familiarity with basic billing practices or POS systems.
• Demonstrated ability to follow structured processes and adapt messaging with a cascading communication approach.
• Friendly, calm, and professional manner — especially under pressure or when managing sensitive conversations.
• Highly organised and reliable, with strong attention to detail.
• Proficiency with clinic software, CRM systems, and general office tools (e.g., Google Workspace, Microsoft Office).
• Passion for holistic health and the chiropractic philosophy is a plus.
• Previous experience in a chiropractic, allied health, or wellness clinic desirable.
• Background in sales, customer service, or front-desk operations highly advantageous.
• Understanding of patient care journeys and the importance of continuity in health services.

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work from home
• Mon - Fri: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)
• HMO with 1 free dependent and medical reimbursements
• Government-mandated benefits
• Work from home allowances
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

Learn more about us through our official pages:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/