Sales And Retention Specialist

ResultsCX Named ‘Major Contender’ in Everest Group; Manila; Presencial; PHP 201 000 - 312 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training and development

Healthcare benefits

Paid time off

Onsite work environment

Inclusive culture

Resumo da oferta

ResultsCX, a global customer experience partner, is seeking a Customer Service Representative to join our Pasig, Philippines centers. You will deliver high-quality support via phone, email, and chat, guiding customers with clear solutions and resolving issues with care in a fast-paced team environment.

The role emphasizes empathy, strong communication, and the ability to navigate multiple systems. Onsite work with shifting schedules is required, contributing to a values-driven culture and growth

Qualificações

• Legal working age with a high school or senior high diploma.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• A growth mindset and a proactive attitude.
• Willingness to work onsite and on shifting schedules.
• A minimum of 6 months of call center experience is required.

Responsabilidades

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with confidence and accuracy.

Conhecimentos

Active Listening

Empathy

Conflict Resolution

Customer Focus

Problem-Solving

Attention to Detail

Adaptability

Team Collaboration

Formação académica

High School Diploma

Descrição da oferta de emprego

Job Description

Description

Full Location: Pasig - PH

Discover Your Greater at ResultsCX Results Alaska!

At ResultsCX, our strength comes from exceptional people working together in a high-performing, fun culture to deliver next-generation customer experiences. We value and appreciate the unique talents each team member brings.

In the Philippines, we operate multiple centers—supporting major U.S. brands in healthcare, telecommunications, media, entertainment, and other key industries. If you want to feel valued and join a purpose-driven community, we’d love to hear from you.

As our Customer Service Representative for our program, you’ll play a vital role in delivering exceptional experiences, providing clear instructions, answering questions, and resolving issues with care.

Your Focus

• Deliver high-quality customer service via phone, email, and chat
• Provide clear, effective guidance and solutions to customer inquiries
• Resolve issues with empathy and professionalism
• Navigate multiple systems and tools with confidence and accuracy

Qualifications

• Legal working age with a high school or senior high diploma
• Strong communication and typing skills (minimum 35 WPM)
• Basic computer navigation skills
• A growth mindset and a proactive attitude
• Willingness to work onsite and on shifting schedules
• A minimum of 6 months of call center experience is required

Core Competencies

• Active Listening: Fully attentive and responsive, ensuring a deep understanding of customer needs.
• Empathy: Creates meaningful connections by demonstrating genuine care and understanding in every interaction.
• Conflict Resolution: Expert at transforming challenges into opportunities, delivering win-win outcomes with confidence.
• Customer Focus: Passionate about exceeding expectations and fostering long-term loyalty through exceptional service.
• Problem-Solving: Approaches issues with clarity and precision, delivering timely and effective solutions.
• Attention to Detail: Maintains the highest standards of accuracy in data management and information handling.
• Adaptability: Thrives in dynamic, fast-paced environments, embracing change with a positive mindset.
• Team Collaboration: Builds strong partnerships and works seamlessly with colleagues to achieve shared success.

Characteristics

• Builds strong partnerships and works seamlessly with colleagues to achieve shared success.
• Embraces innovation and continuous learning, adapting effortlessly to new ideas and change.
• Highly dependable, organized, and committed to delivering excellence in every task.
• Engages confidently with customers and team members, fostering a vibrant and collaborative atmosphere.
• Cooperative and empathetic, consistently promoting harmony and positive interactions.
• Remains calm and composed while turning challenges into opportunities for growth.

Why join our ResultsCX team?

• Purpose in Every Interaction - Be the trusted voice behind top global brands in helping customers with real solutions that make a difference.
• Growth Starts on Day One - Enjoy paid training and career development programs designed to help you succeed and advance.
• Performance-Driven Rewards-Competitive pay, performance incentives, healthcare benefits, and paid time off—all aligned to support your journey.
• Culture That Cares - Work in a supportive, inclusive environment that values balance, respect, and collaboration.
• Diversity That Drives Innovation - Join a workplace that celebrates individuality and encourages diverse perspectives to fuel creativity and progress.

Our site is located at: L&Y Plaza, E. Rodriguez Jr. Avenue., Corner Ortigas Avenue Extension, Ugong, Pasig, Metro Manila, 1604

About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.