SaaS Customer Tech Support – Renewable Energy

Power Factors; Pasacao; On-site; PHP 2,362,000 - 3,545,000; Full time

Job summary

A leading renewable energy solutions provider is seeking a Customer Technical Support for SaaS. You will provide critical support, resolving technical challenges and enhancing customer satisfaction. Candidates should have a Bachelor's degree in engineering and at least 3 years of experience in technical support. This position is based in the Philippines, with focus on renewable energy applications.

Benefits

Professional growth opportunities

Agile work environment

Collaborative culture

Qualifications

• Minimum of 3 years of experience in a technical support role.
• Knowledge of CRM and ticketing workflows needed.
• Familiarity with SaaS products and technologies is a plus.

Responsibilities

• Receive, triage, and prioritize incoming technical support calls.
• Gather and document technical issues from customers.
• Troubleshoot and diagnose data flow issues.

Skills

Technical Support

Customer Communication

Data Troubleshooting

Cloud Computing

Database Knowledge

Software Proficiency

Education

Bachelor’s degree in engineering

Tools

CRM platforms like Freshdesk

SQL

Job description

A leading renewable energy solutions provider is seeking a Customer Technical Support for SaaS. You will provide critical support, resolving technical challenges and enhancing customer satisfaction. Candidates should have a Bachelor's degree in engineering and at least 3 years of experience in technical support. This position is based in the Philippines, with focus on renewable energy applications.