Room Attendants

Lime Resort Manila; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

LIME Hotels and Resorts is seeking housekeeping staff to prepare and clean guest rooms, dust furniture, replenish supplies, and maintain high standards of cleanliness. You will ensure guest privacy and respond to requests with courtesy and efficiency.

Responsibilities include restocking carts, reporting room status, and assisting with special cleaning tasks as needed to uphold guest satisfaction. Applicants suited to a fast-paced hotel environment are welcome.

Qualifications

• Duties listed relate to hotel housekeeping and guest room care.
• Experience in hotel housekeeping is preferred but not required.
• Strong customer service and ability to respond to guest needs.

Responsibilities

• Prepare and clean guest rooms and bathrooms.
• Dust furniture and fixtures; vacuum carpets.
• Replenish supplies and amenities in guestrooms.
• Ensure security and privacy of guest rooms.
• Attend to guest requests and complaints promptly.
• Maintain cleanliness and organization of work areas.
• Restock carts and report status of rooms cleaned.

Skills

Attention to detail

Guest service

Time management

Job description

Enters and prepares the room for cleaning.

Dusts the room and furniture.

Replenishes guestroom and bath supplies.

Cleans the bathroom.

Cleans the closet.

Vacuum and rack the carpet.

Checks and secures the rooms.

Replenish amenities according to the operational standards.

Deliver and retrieve items on loan to guests e.g. ironing and ironing boards

Ensure security of guest rooms and privacy of guests

Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning, etc.) as required

Cleans guest bathroom/bedroom/floor corridor.

Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.

Maintain positive guest relations at all times.

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

Resolve guest complaints, ensuring guest satisfaction.

Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

Empty trash containers and ashtrays.

Remove all dirty terry and replace with the clean par to the designated layout.

Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.

Replace facial, toilet tissue, and bathroom amenities in the correct amount and location.

Inspect the condition of bathrobes and replace soiled/damaged ones.

Remove dirty bed linen and makeup the bed with clean linen.

Replace laundry bags and slips.

Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure the correct amount and placement of hangers, extra blankets/pillows, and luggage racks.

Dust and polish all furniture.

Realign furniture to the floor plan.

Responsible for replenishment of guest complimentary water.

Responsible for the cleanliness and maintenance of his work area.

Responsible for the Hotel property in the work area.

Attends to guest calls, guest requests /guest complaints in the area assigned to him.

Authorize to enter guestrooms for cleaning and providing turndown services as per requirement.

Responsible for following the standard operating procedures.

Responsible for achieving and exceeding the guest satisfaction score.

Update the status of rooms cleaned on the assignment sheet.

Return and restock cart at end of shift.

Hotel & Accommodation Services 101-1,000 employees

LIME Hotels and Resorts transforms the ordinary into the extraordinary. What makes us incomparable is that we keep things simple and fun yet unforgettable. We offer excellent value for money for comfortable amenities and the warmest service. Our hotels are closely located to where all the action is, such as local attractions, tours and activities to keep your trip simply awesome.

LIME is a chain of hotels and resorts located in top tourism destinations such as Boracay, Palawan and more future locations. We are committed to provide an exceptional level of service and excellent rooms and facilities. Expect us to bring a LIME hotel or resort to different postcard perfect vacation island around the country.

We put premium in two key things: people and service. Whether the guests or members of our team, our skills in managing people have a made a big impact in the success of our hotels. We understand our guests because we are young, fun and driven like them.

LIME Hotels and Resorts transforms the ordinary into the extraordinary. What makes we incomparable is that we keep things simple and fun yet unforgettable. We offer excellent value for money for comfortable amenities and the warmest service. Our hotels are closely located to where all the action is, such as local attractions, tours and activities to keep your trip simply awesome.

LIME is a chain of hotels and resorts located in top tourism destinations such as Boracay, Palawan and more future locations. We are committed to provide an exceptional level of service and excellent rooms and facilities. Expect us to bring a LIME hotel or resort to different postcard perfect vacation island around the country.

We put premium in two key things: people and service. Whether they are guests or members of our team, our skills in managing people have a made a big impact in the success of our hotels. We understand our guests because we are young, fun and driven like them.