Retail Sales & Customer Experience Specialist

Surplus Marketing Corporation; Quezon City; On-site; PHP 167,400 - 279,000; Full time

Job summary

A retail company in Quezon City is seeking an enthusiastic sales associate to achieve daily sales targets and provide excellent customer service. Responsibilities include greeting customers, sharing product information, maintaining displays, and ensuring store cleanliness. The ideal candidate should be customer-focused, able to build relationships, and uphold company standards. This position offers an opportunity to contribute to a positive shopping environment and ensure customer satisfaction.

Responsibilities

• Achieves consistently average daily sales.
• Acknowledges the presence of customers by greeting and smiling at them.
• Establishes rapport with customers.
• Communicates and shares product/services information with customers.
• Takes responsibility for customer comfort in the store, especially in the clothing area.
• Updates customers on ongoing and/or future promotions and marketing activities.
• Understands and delivers assigned tasks based on results and work relations commitment.
• Builds up a loyal customer base.
• Documents data on foot traffic and customer behavior/needs.
• Affirms and thanks customers at the end of every transaction.
• Empathizes with customer concerns, feedback, and suggestions.
• Answers all customer inquiries and provides assistance as necessary.
• Collaborates with store heads in satisfying customer needs and expectations.
• Secures and helps maintain quality and accountability of items and stocks.
• Ensures availability, assortment, and proper display of items.
• Rotates items to give a fresh look every day.
• Observes vigilance at assigned area to prevent probable losses.
• Maintains cleanliness of selling area, fitting rooms, and back office.
• Identifies fixtures or areas that need repairs and reports to the store manager for disposition.
• Performs other tasks that may be assigned from time to time.

Job description

A retail company in Quezon City is seeking an enthusiastic sales associate to achieve daily sales targets and provide excellent customer service. Responsibilities include greeting customers, sharing product information, maintaining displays, and ensuring store cleanliness. The ideal candidate should be customer-focused, able to build relationships, and uphold company standards. This position offers an opportunity to contribute to a positive shopping environment and ensure customer satisfaction.