Retail Associate: Customer Care, Inventory & Sales

FC Home Center; Manila; On-site; PHP 156,000 - 234,000; Full time

Job summary

FC Home Center in Metro Manila seeks a customer-oriented retail assistant to engage shoppers, explain product features, and guide them to the right departments. You will help maintain store cleanliness, assist with stock replenishment, and handle transactions with accuracy and courtesy.

The role requires at least college level education, up to 6 months retail experience, and solid communication skills. Proficiency in MS Excel is preferred, with a focus on inventory management and data handling.

Qualifications

• At least college level or equivalent education.
• Minimum of 6 months experience in retail.
• Knowledge in Inventory Management.
• Proficiency in MS Excel and data management.
• Strong customer service and communication skills.

Responsibilities

• Converse with customers to identify their purchasing requirement and assist in locating desired items.
• Provide customers with essential product information, as well as offer them a demonstration of product features.
• Direct or escort customers to appropriate aisles or store sections where they can find choice products.
• Provide solutions or replies to address customers’ problems or inquires.
• Oversee the tagging of products to ensure correct prices are reflected.
• Provide customers with after sales services and warranty agreements.
• Monitor displayed products to facilitate replenishment of emptying shelves.
• Oversee the upkeep, maintenance and general cleanliness of a store and it’s premises.
• Collect cash payments and process credit card transactions for the purchase of goods.
• Evaluate stock inventory to determine the need for new shipments or product order.
• Receive new shipments and ensure proper storage of excess stock.
• Handle cases of product return, refund or exchange.
• Maintain an up-to-date knowledge of store products and services in order to effectively conduct sales.
• Upsell and cross sell in order to increase sales and maximize company profits.
• Keep a watchful eye for shoplifters and pilferers to minimize risk of theft.
• Work closely with retail sales managers to ensure sales targets are achieved.

Skills

Customer service

Communication skills

Inventory management

Education

College level

Tools

MS Excel

Job description

FC Home Center in Metro Manila seeks a customer-oriented retail assistant to engage shoppers, explain product features, and guide them to the right departments. You will help maintain store cleanliness, assist with stock replenishment, and handle transactions with accuracy and courtesy.

The role requires at least college level education, up to 6 months retail experience, and solid communication skills. Proficiency in MS Excel is preferred, with a focus on inventory management and data handling.