Retail Assistant

TalentBuzz Recruitment Agency; Zamboanga del Sur; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Health & Life Insurance

Monthly Product Allowance

Psychological Wellness Benefit

ClassPass Subscription

Job summary

A leading recruitment agency seeks a Customer Advisor 1 to enhance customer interactions and drive sales. Responsibilities include meeting customer expectations, managing sales processes, and ensuring a positive shopping experience. Ideal candidates are friendly, customer-focused, and capable of thriving in a fast-paced environment. This role offers various perks, including monthly allowances and performance bonuses, as well as opportunities for professional development.

Qualifications

• 0–2 years of experience preferred.
• Friendly, approachable, and customer-focused.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Ensure every customer interaction results in a positive experience.
• Meet and exceed customer's expectations.
• Effectively handle sales transactions and inquiries.

Skills

Excellent communication

Interpersonal skills

Customer-focused

Time management

Detail-oriented

Education

Bachelor's degree in a relevant field

Job description

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus

Insurance Health & Wellness

Life Insurance, HMO

Professional Development

Read More

Position: CUSTOMER ADVISOR 1 (CA1)

Reports to: Customer Supervisor/Customer Manager

Area: Healthy Options

Salary & Benefits

• + ₱5,000 Licensing Fee (for Registered Pharmacists)
• Monthly Product Allowance – ₱3,000
• Performance Bonus every February (up to 6x monthly salary)
• Health & Life Insurance (after 3 months)
• 15 VL + 5 SL (convertible to cash)
• Psychological Wellness Benefit
• Company Loans
• ClassPass Subscription
• 30% Tax Shield
• Master’s Degree Partnership Program (Ateneo – All Expenses Paid for Qualified Employees)

Job Summary

The main role of the Customer Advisor is to ensure that every customer interaction results in a very positive experience that will translate to sales, customer loyalty and growth in customer base.

With the Company’s focus on homegrown leadership, the Customer Advisor position performs a wide variety of functions including sales, merchandising, inventory control, cashiering and other operational tasks. The position is designed to expose the incumbent to all areas of retail operations as preparation to more challenging tasks that may be required should the incumbent qualify for Customer Advisor 2.

Description

Essential Duties and Responsibilities

A. Customer Focus

2.1 Work towards meeting and exceeding customers’ expectations; seeks guidance and assistance from seniors whenever needed.

2.2 Strive to understand a customer’s health condition, lifestyle, habits and requirements; and ensure that the customer’s health remains the focus when answering queries and/ or providing product information and benefits.

2.3 Ensure that ALL customers are treated with respect, and complaints and/ or inquiries are handled with the highest level of professionalism making certain that only necessary information are disclosed.

2.4 Document and forward to Store Exec the product feedback and service experience given by customers.

2.5 Offer to assist the customer in navigating the Online Shop

2.6 Achieve monthly sales target both total and per category through various efforts including telesales, upselling and/ or cross-selling.

2.7 Utilize sales strategies and all marketing efforts.

2.8 Ensure that product inquiries are handled effectively.

2.9 Efficiently handle the sales process and ensure that sales transactions are processed observing all standards especially those that relate to cashiering and POS are strictly observed.

2.10 Encourage customers to sign up for the membership program.

C. Product Knowledge

2.11 Learn the products by reading relevant materials available in the store, Telegram app and through self-study.

2.12 Attend product training sessions, and complete all product-related examinations.

2.13 Engage in knowledge-sharing with co-employees.

2.14 Provide at least basic information about the products of each category.

2.15 Provide product expertise at least in one category.

D. Inventory Management and Control

2.16 Ensure that shelves and gondolas are well-stocked and in accordance with the merchandising standards; perform product facing; monitor and update shelf-tags

2.17 Check product expiry and timely report any form of damages.

2.18 Ensure that nearly expiring products are pulled out from the shelves.

2.19 Participate in inventory count.

2.20 Ensure that inventory variances are accurately documented and reported for appropriate action by the Store Exec.

2.21 Receive and check stock delivery; ensure that documents reconcile with actual products delivered.

2.22 Coordinate with other stores on product requests.

E. Standard Operating Procedures

2.23 Observe all work standards, rules & regulations including adherence to all applicable health and safety protocols.

2.24 Ensure that all areas are kept clean maintaining the “premium look” of the store.

2.25 Be aware of shoplifters at all times, and immediately report to the Store Exec any irregularity observed in the store.

F. Others

2.26 Perform other operational tasks that may be assigned by the Store Exec.

2.27 Participate in all improvement and engagement programs and initiatives implemented in the store.

Performance Indicators

3.0 Service Level (100% rating on Service Level Standards)

3.2 Service Level (100% rating on Service Level Standards)

3.3 Customer Relations (Zero number of attitude-related customer complaint within a PA period)

3.4 Merchandising Standards (average score of 100% on merchandising standards within a PA period)

3.5 Inventory Count Accuracy (100% accuracy within a PA period)

3.6 Accuracy in Cashiering (100% accuracy within a PA period)

3.7 Product Knowledge Index (Average Score of 85% in all company-initiated examinations within a PA period)

3.8 Brand Loyalty and Commitment

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Friendly, approachable, and customer-focused.
• Responsibilities and Duties: Ability to work in a fast-paced retail environment.
• Working Conditions: Availability to work flexible hours, including weekends and holidays.

Qualifications

4.1 Demonstrates ‘Beginner’ proficiency level in operational competencies, business, people, and leadership competencies.

4.2 Believes in and models the brand in appearance, demeanor and lifestyle

4.3 Detail-oriented, focused and highly organized

4.4 Discreet and very professional

4.5 Personable and with very good communication skills

4.6 Patient, respectful and tactful

4.7 Persistent and with good influencing skills

4.8 Good in time management

4.9 Capable of multi-tasking and working under pressure

4.10 Capable of handling changing requirements or demands