Restaurant General Manager (KFC Ilagan Isabela)

One Food Group; Malolos; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

One Food Group in Bulacan, Philippines, is seeking a results-driven Restaurant Manager to lead daily operations, uphold brand standards, and deliver exceptional dining experiences for a fast-paced team. This role emphasizes guest satisfaction, cost control, marketing activities, and strong financial management at a busy store.

Ideal candidates will have 5 years of leadership in restaurants, solid analytical skills, and a proven ability to motivate teams while ensuring safety and quality.

Qualifications

• Minimum 5 years experience as a Restaurant Manager or equivalent leadership role in a fast-paced restaurant.
• Strong understanding of restaurant operations, financial management, and marketing strategies.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage and motivate a diverse team.
• Proficiency in analyzing financial reports.
• Knowledge of health, safety, and sanitation regulations.

Responsibilities

• Lead and manage all aspects of restaurant operations aligned with brand standards.
• Ensure high customer satisfaction through quality service and dining experiences.
• Recruit, train, and develop a high-performing team.
• Set and achieve sales and profitability targets; manage budgets.
• Develop and execute marketing plans to drive traffic and sales.
• Oversee budgeting, forecasting and financial reporting.
• Respond to crises with contingency plans and issue resolution.
• Maintain health, safety, and sanitation compliance.
• Plan store events and promotions to boost customer engagement.

Skills

Restaurant management

Leadership

Financial management

Marketing strategies

Communication skills

Interpersonal skills

Financial analysis

Health & safety regulations

Education

Bachelor's degree in Business Administration or Hospitality Management

Job description

Job Description:

Overall Store Operations:

• Lead and manage all aspects of restaurant operations, ensuring alignment with brand standards and company policies.

• Ensure the restaurant meets or exceeds customer satisfaction goals through high-quality service and dining experiences.

• Monitor and evaluate operational processes to identify and address areas for improvement.

Customer Satisfaction:

• Develop and implement strategies to enhance guest experiences and address customer feedback effectively.

• Ensure consistent delivery of exceptional service and quality food in accordance with brand expectations.

People Development:

• Recruit, train, and develop a high-performing team, including staff, supervisors, and assistant managers.

• Conduct regular performance evaluations and provide ongoing coaching and mentoring.

• Foster a positive work environment that encourages teamwork, motivation, and employee retention.

Sales and Profitability Targets:

• Set and achieve sales goals and profitability targets, including managing budgets and financial performance.

• Analyze financial reports (P&L statements) to make informed decisions and optimize restaurant performance.

• Implement cost-control measures to maintain or improve profitability.

Marketing and Promotional Strategies:

• Develop and execute marketing plans and promotional activities to drive customer traffic and increase sales.

• Coordinate with marketing teams to implement brand initiatives and community engagement activities.

Financial Management:

• Oversee store financials, including budgeting, forecasting, and financial reporting.

• Ensure accurate and timely processing of financial transactions and adherence to financial controls.

Crisis Management:

• Respond to and manage crisis situations effectively, including resolving customer complaints and handling operational issues.

• Develop and implement contingency plans to address potential challenges and disruptions.

Standards and Compliance:

• Maintain high standards of food quality, service, health, and safety in compliance with local regulations and brand standards.

• Conduct regular audits and inspections to ensure adherence to health and safety guidelines.

Store Events and Activities:

• Plan and execute in-store events, promotions, and special activities to enhance the customer experience and drive sales.

• Collaborate with other departments to organize and manage events that align with brand objectives.

Job Qualification:

• Proven 5years experience as a Restaurant Manager or similar leadership role in a fast-paced restaurant environment.

• Strong understanding of restaurant operations, financial management, and marketing strategies.

• Excellent leadership, communication, and interpersonal skills.

• Ability to manage and motivate a diverse team.

• Proficiency in analyzing financial reports.

• Knowledge of health, safety, and sanitation regulations.

Education:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).

Work Environment:

• Fast-paced restaurant environment requiring frequent interaction with staff and customers.