Reservation Manager

Besttrack Manpower Services; Zambales; On-site; PHP 400,000 - 600,000; Full time

Job summary

A recruitment agency in Zambales is seeking an experienced professional to oversee reservations and ensure exceptional customer service in a fast-paced hospitality environment. The ideal candidate should have a diploma in hospitality management and 1-3 years of relevant experience. Strong communication and organizational skills are essential for success in this role.

Qualifications

• 1-3 years of experience in reservation management or customer service roles.
• Detail-oriented and customer-focused.

Responsibilities

• Oversee all reservations and booking processes.
• Ensure high levels of customer satisfaction through excellent service.
• Manage team schedules and training programs.
• Analyze booking trends to optimize occupancy rates.
• Handle customer inquiries and resolve issues promptly.

Skills

Excellent communication

Strong organizational skills

Proficient in reservation systems

Education

Diploma in hospitality management or related fields

Job description

Responsibilities

• Oversee all reservations and booking processes.
• Ensure high levels of customer satisfaction through excellent service.
• Manage team schedules and training programs.
• Analyze booking trends to optimize occupancy rates.
• Collaborate with sales and marketing to enhance promotional strategies.
• Handle customer inquiries and resolve issues promptly.

Qualifications

• Educational Qualifications: A diploma in hospitality management or related fields.
• Experience Level: 1-3 years of experience in reservation management or customer service roles.
• Skills and Competencies: Excellent communication, strong organizational skills, and proficient in reservation systems.
• Responsibilities and Duties: Manage reservations, respond to customer inquiries, and ensure optimal service delivery.
• Working Conditions: Fast-paced environment, may include evenings and weekends.
• Qualities and Traits: Detail-oriented, customer-focused, and able to work under pressure.