Remote Yardi Support Specialist — Data & Automation

Bridge 33 Capital; Philippines; Remote; PHP 4,122,000 - 5,301,000; Full time

Job summary

A leading software solutions provider is seeking a Technical Support Specialist for Yardi platforms. The role involves resolving complex support tickets, developing reports, and providing user training. Ideal candidates will have at least 5 years of experience with Yardi or similar software, strong problem-solving skills, and excellent communication abilities. This is a fully remote position with working hours aligned to US Pacific Time.

Qualifications

• Minimum 5 years of experience with Yardi or similar real estate management software.
• Proficient in creating YSR reports and using Yardi software functionalities.
• Familiar with support ticketing systems and automation in Yardi.

Responsibilities

• Respond to and resolve complex support tickets related to Yardi software.
• Document support interactions and maintain accurate records of issues.
• Provide guidance and training on software functionalities.

Skills

Technical support experience

Strong problem-solving skills

Excellent communication skills

Customer service practices understanding

Education

Bachelor’s Degree in Information Technology or Software Engineering

Tools

Yardi software

MYSQL

Oracle

PL/SQL

Job description

A leading software solutions provider is seeking a Technical Support Specialist for Yardi platforms. The role involves resolving complex support tickets, developing reports, and providing user training. Ideal candidates will have at least 5 years of experience with Yardi or similar software, strong problem-solving skills, and excellent communication abilities. This is a fully remote position with working hours aligned to US Pacific Time.