Remote SaaS Support Specialist (EST)

OpsArmy Careers; Manila; Remote; PHP 100,000 - 400,000; Full time

Job summary

A dynamic customer service team is seeking a proactive Customer Service Representative (CSR) to support a self-service product launch. In this fully remote role, you will troubleshoot customer issues, guide users, and contribute to documentation improvements. The ideal candidate has prior experience in customer support, strong English communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Prior experience in customer support, preferably in software.
• Strong communication skills, clarity, and professionalism.
• Experience with SaaS products is preferred.

Responsibilities

• Monitor and respond to customer inquiries via multiple channels.
• Collaborate with AI bots and escalate complex cases.
• Guide new customers through setup.

Skills

Customer support experience

Strong written English skills

Comfortable using Slack and Intercom

Ability to thrive in fast-paced environments

Tools

Slack

Pylon

Jira

Linear

Job description

A dynamic customer service team is seeking a proactive Customer Service Representative (CSR) to support a self-service product launch. In this fully remote role, you will troubleshoot customer issues, guide users, and contribute to documentation improvements. The ideal candidate has prior experience in customer support, strong English communication skills, and the ability to thrive in a fast-paced environment.